Ratings and Reviews
4.5185 Ratings 60 Comments |
|
|---|---|
| Listened to me | 4.4 |
| Cared about me | 4.4 |
| Clearly explained my problem or condition | 4.3 |
| Included me in decisions about my care | 4.5 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- May 12, 2023 Had a very good visit
- May 9, 2023 Great!
- May 7, 2023 She was very Professional about her work.
- May 6, 2023 Michelle was great, she listened and was very patient with me and helpful with trying to get to the bottom of what is going on!
- May 5, 2023 Extremely satisfied
- April 19, 2023 Did not appear to be listening. Talked about her stress, the number of days she had worked and her upcoming vacation. Did not really appear to have much interest in me or my problem. Notes written following visit were not accurate, put in things she discussed that were not discussed. Told m e what she would recommend if test were negative, Put something entirely different in her report. I was disappointed when I left there and angry when I read her summary.. I will never be desperate enough to see her again.
- April 12, 2023 She needs to learn to listen and have more concern instead of going back and forth and what's on a chart
- April 1, 2023 She was very personable and polite and explained everything to me that I could understand
- March 30, 2023 I really like Michelle Hilliard, PA-C, she took her time talking to me. Gave me different options how to proceed. She explained everything that is going to happen in my future procedure so I completely understood.
- March 23, 2023 She was very easy to talk to and I didn’t have any modesty problems with her. Very caring!
- March 22, 2023 She was awesome, I would definitely recommend her to anyone who needed a PA-C
- March 19, 2023 Michelle took the time to listen, discuss the situation with me, and discussed treatment with me.
- March 19, 2023 Michelle came into the room with a very pleasant attitude. It was obvious she was going to be easy to talk with and get any information I needed. Michele was very thorough in answering any questions I posed. I left the appointment feeling completely satisfied that I had been educated on everything I needed to know.
- March 17, 2023 She is excellent.
- March 14, 2023 Very enjoyable and informative visit. Not rushed.
- March 10, 2023 Very understanding
- March 1, 2023 Outstanding service
- February 17, 2023 She listened and put an immediate plan in place.
- February 16, 2023 She was professional but friendly. Listened to my concerns and basically told me to be patient and not panic because of the labs and tests were going to take some time. She answered my questions as well as she could.
- February 14, 2023 Michelle explained to me about what my options of the procedure were..She left the final decision up to me but she explained why it would not be really necessary to have the procedure. It was very interesting to find a person who would take the time to give me a reason and explanation of why it would not be necessary.
- February 12, 2023 she made me feel at ease that she knew the information given to me.
- February 10, 2023 I felt as if she didn’t believe a word I was saying, and that she rushed through our conversation. I was with her a total of 6 minutes.
- January 16, 2023 Michelle Hilliard was knowledgeable, understanding and polite.
- January 4, 2023 Michelle gave me all the time I needed. I really appreciated the fact that she took alot of interest in me. At my age that means alot. Thank you Michelle!
- December 30, 2022 Michelle was not worried about me being late she was very kind took all the time needed to explain everything to me about my upcoming Colonastomy.
- December 17, 2022 Great bedside manner, was familiar with my history and asked good questions to determine my next steps.
- December 15, 2022 explained things well
- December 15, 2022 She told me everything about this procedure
- December 15, 2022 she was very committed to determining the cause of my symptoms.
- December 14, 2022 She was very nice
- December 8, 2022 Very knowledgeable
- December 7, 2022 She cares and listens.
- December 6, 2022 Dr. Hilliard was very polite and professional.
- December 3, 2022 I could tell Michelle had reviewed my chart prior to our call. She was very detailed, proactive and understood my issues.
- December 3, 2022 Felt she was not qualified to see me about my health.
- November 26, 2022 Very caring and helpful provider.
- November 23, 2022 Very nice , explained everything & answered all my questions.
- October 28, 2022 Michelle is very helpful. She provided handouts for my condition after shortly being diagnosed. Since I will not have insurance due to job change, she showed me some options where I can get my meds for a low price.
- October 20, 2022 Michelle took the time needed to explain my situation and answer all my questions.
- October 13, 2022 An awesome caregiver ???:
- October 6, 2022 She's awesome
- September 20, 2022 She listened and answered my questions
- September 13, 2022 She explained everything very well listened to the problem and gave me options and wasn??t quick to proscribe meds I liked that
- September 10, 2022 She listened to my concerns and explained possible choices for treatment. Questions were answered thoroughly and in terms that were understandable.
- September 7, 2022 Michelle Hilliard was informative and pleasant. I was so nervous that I keep tripping over my words because I was afraid of the news I might hear. She was so kind and understanding and she never made me feel awkward.
- September 7, 2022 She’s great.
- September 1, 2022 Very through in explaining things
- September 1, 2022 Dr. Hilliard is still working with me even after the initial appointment and xrays were done and explained. She is still working with me today on treatments for an 81-year-old to solve the problem and bypass any surgery if possible.
- August 21, 2022 Absolutely wonderful I was listened to and I felt respected all the way through from the beginning to the end of the whole process !!!???
- August 20, 2022 A caring PA ????
- August 17, 2022 I would rate her 11 on a scale of 1 to ten.
- August 4, 2022 Seemed like what I was saying didn??t matter or felt like me tell them what was going on wasn??t true. Still in pain
- August 2, 2022 This was my first time meeting her. She was friendly, kind and informative.
- July 19, 2022 Very profetional.
- July 16, 2022 Very helpful
- July 12, 2022 Very efficient and accommodating
- July 8, 2022 She??s awesome and caring
- June 22, 2022 She listened to me and help guide me in my decision about my tests.
- June 14, 2022 She was okay. But didn't didn't do anything but talk. could have done talking over the phone
- June 10, 2022 Very thorough, very pleasant to work with. Explained things in a very simple way to understand.
Locations
Gastroenterology - High Point
formerly known as High Point Gastroenterology
Credentials
Education
- MSPA, Missouri State University, 2002
Positions
- Physician Assistant
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC