Ratings and Reviews
4.768 Ratings 37 Comments |
|
|---|---|
| Listened to me | 4.8 |
| Cared about me | 4.8 |
| Clearly explained my problem or condition | 4.8 |
| Included me in decisions about my care | 4.8 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- December 26, 2022 I didn’t appreciate how I was treated and strongly disliked this eye doctor. Very rude and disrespectful. Was not treated fairly and felt very uncomfortable
- December 6, 2022 She is a caring and competent physician.
- December 2, 2022 Excellent care
- November 19, 2022 Dr. Hensel is very patient and kind. She explains things well and never seems rushed.
- November 14, 2022 Excellent provider. Took the time to listen to me.
- November 8, 2022 Dr. Hensel was professional. personable, friendly, quick.
- November 4, 2022 Need more parking
- October 25, 2022 Dr. Hensel was very nice told me that my vision was 20/20 with her lenses and that I didn’t Meuse anything. Very nice and polite.
- October 21, 2022 She explained everything to me clearly and she answered my questions in a caring way!
- October 11, 2022 Knowledgeable and good bedside manner. Dr. Hensel did not try to sell me anything or recommend any unnecessary treatment.
- September 20, 2022 Dr Nadia Hensel very professional
- September 6, 2022 Very friendly and helpful
- September 2, 2022 nice very professional
- August 27, 2022 Engaging. Professional. Efficient.
- August 26, 2022 Explained in every day terms what will done in future follow up visits to insure no changes with my existing condition
- August 19, 2022 Courteous and helpful??
- August 17, 2022 The whole team was wonderful to me from the time I walked in the door until I left!
- August 6, 2022 Easy to talk to. Answered all my questions, and explained what and why she did different tests in the care of my eyes.
- July 29, 2022 She was very interactive and caring with my extremely independent child
- July 29, 2022 Dr. Hensel is always friendly, personable and makes you feel like you are somebody & not just a # or a body filling the chair. She is AWESOME.
- July 15, 2022 She is great!!
- July 12, 2022 Wish she was at the Country Club location more than once a week.
- July 12, 2022 I think she is a very concerned, caring, and competent provider.
- June 26, 2022 Very nice professional Doctor and well educated ??
- June 11, 2022 Awesome
- May 21, 2022 I've been a patient for at least five years and I'm Happy to have Dr. N. Hensel as a Physician ( Optical). Wishing her and Staff safety and Health.
- April 29, 2022 Very professional
- April 16, 2022 Dr. N. Hensel has been My Eye provider since 2017 and
- April 16, 2022 She is so thoughtful and considerate. Her pleasant conversations and explanations really help to be relaxed and also aid in learning more about treatment
- April 11, 2022 She did a thorough exam, and made a practical suggestion that will help me.
- April 8, 2022 I have been going to her for several years she is awesome
- April 1, 2022 She is competent, patient and thoroughly professional.
- March 25, 2022 Dr Hensel is always so friendly and explain everything . Wonderful doctor !
- March 25, 2022 I’ve been coming to Baptist eye care since the early 90’s and have seen some wonderful doctors. I really love seeing Dr Hensel now as she is so very thorough and competent.
- February 25, 2022 She is thorough in her examination, and mindful interpreting the information for me. Congenial and professional encounter.
- January 28, 2022 Very pleased
- January 19, 2022 Dr. Hensel gave me a thorough exam, asking questions and including me in what might work best for my eyes at this stage of my life. I was extremely pleased with her professionalism and ease of discussion for going forward with my treatment.
Locations
Optical Designs - Janeway Tower
at Wake Forest Baptist Medical Center
Credentials
Education
- OD, New England College of Optometry, 2011
Positions
- Optometrist
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC