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Suzanne Hilton, MD

  • Family Medicine Primary Care
Suzanne Hilton, MD

Suzanne Hilton, MD

  • Family Medicine Primary Care
4.8 (405 Ratings)


Adult Provider

Pediatric Provider



Accepting New Patients

Appointments

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    Ratings and Reviews

    4.8

    405 Ratings 48 Comments

    CP concern for questions/worries 4.9
    CP efforts to include in decisions 4.8
    CP explanations of prob/condition 4.8
    CP spoke using clear language 4.9
    Friendliness/courtesy of CP 4.9
    Likelihood of recommending CP 4.8
    Patients' confidence in CP 4.9
    Time CP spent with patient 4.8
    Wait time at clinic 4.4

    The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

    Learn About Our Survey

    Patient Comments

    • June 16, 2021I respect *Dr.Hilton & feel so respects me.
    • June 11, 2021i have been seeing dr. hilton for over 20 years and i will continue to see her. she has always been a wonderful doctor. i have the upmost respect and confidence in her.
    • June 4, 2021Lost my husband to lung cancer and she has been with us all the way. Taking great care of me now.
    • May 24, 2021Best Dr. !!!!
    • May 24, 2021Dr. Hilton is my favorite provider and I have seen a lot of providers over the past 4 years. She actually cares for the person. I've referred my daughter to her.
    • May 19, 2021*Dr. Hilton is a wonderful physician. Very thoughtful, caring, professional, very knowledgeable.
    • May 19, 2021*Dr. Hilton is the best provider in the world.
    • April 22, 2021Just met my new physician, all in all it went well.
    • April 15, 2021This office is always a pleasure.
    • April 15, 2021Dr Hilton is so thorough and follows up very quickly.
    • April 14, 2021The best!
    • April 12, 2021Absolutely love Dr. Hilton, best doctor I have ever been in contact with and had the pleasure of knowing.
    • March 28, 2021Excellent experience
    • March 22, 2021I have upmost faith in Dr. Hilton. she slays listens and she is an excellent Dr. 8 members of my family come to her
    • March 21, 2021Dr. Hilton has always worked with me on any conerrns.
    • March 15, 2021Dr. Hilton is a very good physician: knowledgeable, tuned in, and compassionate.
    • March 9, 2021She came highly recommended from a coworker
    • March 9, 2021I appreciate having a partner in my healthcare
    • February 5, 2021excellent doctor; always shows interest and concern for her patients. takes times to discuss any issues and answer questions
    • February 5, 2021Wonderful doctor! I feel very well cared for by *Dr. Hilton!
    • January 31, 2021Love Dr. Hilton - very good doctor
    • January 30, 2021I do not have any problems or concerns regarding my health care with this doctor and office,
    • January 29, 2021*Dr. Hilton always know my health updates even with other specialist.
    • January 18, 2021Could not ask for better.
    • January 11, 2021was well pleased
    • December 25, 2020Dr. Hilton always makes me feel at ease and comfortable discussing my health concerns
    • December 17, 2020Dr Hilton is a caring, thorough, phenomenal Doctor. my entire family come to her for care.
    • December 8, 2020Dr. Hilton is not only an excellent physician, she is also very kind. She acts like she really cares and always has my best interest at heart.
    • December 8, 2020Dr. Hilton is a great physician and I would recommend her to anyone.
    • November 20, 2020good
    • November 15, 2020I have had only good experiences . quite happy with their care for me.
    • November 9, 2020excellent caregiver A wonderful doctor A nd person
    • October 26, 2020*Dr. Hilton is a very kind and caring physician. I could not ask for a better doctor.
    • October 26, 2020They listened and answered any and all questions I had.
    • October 21, 2020Dr Hilton is the best.
    • October 14, 2020I think Dr Hilton is the very best
    • October 13, 2020she's wonderful!
    • October 12, 2020I alway feel the visit with my provider is a bit rushed. I wish I had time to raise questions or concerns, but I feel there's a time clock running on us.
    • October 5, 2020all good
    • October 5, 2020she is always helpful with everything
    • September 27, 2020Very good experience with this Dr.
    • September 26, 2020Good, blood work.. test done
    • September 22, 2020Wonderful experience, as usual.
    • September 21, 2020Always a pleasure seeing *Dr. Hilton. I am confident in her service.
    • September 21, 2020I've only had two appointments so my confidence in doctor is best it can be at this point.
    • August 29, 2020ALLWAYS GREAT!!!!
    • August 26, 2020Dr. Hilton embodies everything that you expect in a competent, thoughtful, and caring provider. She is really an advocate for her patients.
    • August 19, 2020Dr. Hilton has been my GP for four years. She is a good Dr. - thorough and caring.

    Locations

    Family Medicine - Westbrook Plaza

    Formerly known as Total Family Care of Winston-Salem

    Address

    1665 Westbrook Plaza Drive

    Winston-Salem, NC 27103

    Get Directions

    Hours of Operation

    Mon - Fri: 8 am - 4:30 pm

    Appointments

    336-760-8380
    336-760-8388 (FAX)
    Family Medicine - Westbrook Plaza

    Credentials

    Education

    • MD, East Carolina University, 1989

    Internship

    • Self Memorial Hospital, 1990

    Residency

    • Self Memorial Hospital, 1992

    Board Certifications

    • American Board of Family Medicine, Family Medicine

    Positions

    • Physician - Wake Forest Health Network

    Insurance

    Insurance Accepted

    This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

    Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

    If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.


    Key

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH
    - North Carolina Baptist Hospital
    LMC
    - Lexington Medical Center
    CHC
    - Cornerstone Healthcare
    Wilkes
    - Wilkes Regional Medical Center
    HPR
    - High Point Regional
    N/A
    - Not applicable to services provided at facility and/or CHC
    NC
    - Not Contracted, very low to no volume for facility and/or CHC


    Wake Forest Baptist Health Managed Care/MA Contracts - January 2019

    AETNA (PPO & HMO): Accepted at all locations

    AETNA MEDICARE: Accepted at all locations

    AETNA WHOLE HEALTH: Accepted at all locations

    BCBSNC (PPO & HMO): Accepted at all locations

    BLUE MEDICARE: Accepted at all locations

    BLUE VALUE: Accepted at all locations

    CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    CIGNA: Accepted at all locations

    CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)

    CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC and CHC (not applicable to services provided at Wilkes and High Point)

    CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    COVENTRY/WELLPATH: Accepted at all locations

    CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    DIRECT NET: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    FIRST HEALTH (COVENTRY): Accepted at all locations

    FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)

    GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    GOLDEN RULE INS (UNITED): Accepted at all locations

    HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)

    HEALTHTEAM ADVANTAGE: Accepted at all locations

    HUMANA CHOICECARE: Accepted at all locations

    HUMANA MEDICARE ADVANTAGE: Accepted at all locations

    LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    MEDCOST: Accepted at all locations

    MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)

    OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)

    TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)

    UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)

    UNITED HEALTHCARE: Accepted at all locations

    UNITED HEALTHCARE MEDICARE: Accepted at all locations

    WELLPATH (COVENTRY): Accepted at all locations


    LMC ONLY - Contracts specific to support Lexington employer groups, low volume

    BEECHSTREET PPO
    NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
    PHCS/MULTIPLAN


    CHC ONLY - contracts specific to support CHC

    AETNA BEHAVIORAL HEALTH
    CIGNA BEHAVIORAL HEALTH (limited providers)
    THN-TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
    TRICARE


    Key 

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH - North Carolina Baptist Hospital
    LMC - Lexington Medical Center
    CHC - Cornerstone Healthcare
    Wilkes - Wilkes Regional Medical Center
    HPR- High Point Regional
    N/A - Not applicable to services provided at facility and/or CHC
    NC - Not Contracted, very low to no volume for facility and/or CHC

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