Ratings and Reviews
4.9109 Ratings 58 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
| Addressed my questions and concerns | 4.9 |
| Clearly explained my treatment and follow up instructions | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- March 29, 2023 Alicia Icenhour, PA is top notch. She is very friendly and always takes time to listen to her patients. You do not feel rushed through like a number, she truly cares about the patient needs. I highly recommend her if you are looking for health care provider.
- March 28, 2023 She called in a script for Bactrum knowing I was on methotrexate
- March 27, 2023 Dr. Icenhour cares about her patients. Shes very accommodating and listens and tries to address all concerns.
- March 27, 2023 If it weren't for Alicia, I wouldn't stay at Wake Baptist. The receptionists are too business like with zero personality. The girl who drew my blood was rude!! I have unfortunately forgotten her name. She was sarcastic and zero ability to be warm and fuzzy. I was also left with a bruise. Thankful for Alicia who is kind, she listens, she's caring and thorough. I always try to see the best in people and while I recognize health care workers are overworked and under appreciated, I do try to support them. It doesn't take much for me to appreciate people but the reception pair and the blood drawer, seemed to be robots with zero people skills.
- March 23, 2023 Alicia is a very caring person. She takes time and listens to her patients.
- March 15, 2023 Alicia is patient and genuine - I followed her from the last practice she worked.
- March 2, 2023 Very friendly and caring
- March 2, 2023 Alicia is super friendly and personable, and she always listens to my needs and provides me with the advice I need.
- February 28, 2023 Alicia arrives in the exam room with 1 priority, ME! She doesn’t seem to be rushed even though you know she has another pt waiting in the next room. She’s relatable, genuine and focused which makes you comfortable. Most providers are reaching for the door as soon as they enter the room but not Alicia. She’s there until you are finished! This is the reason I choose PAs instead of MDs! Thanks for the great care!
- February 25, 2023 Alicia listened to all my concerns and jumped on finding answers as quickly as possible.
- February 16, 2023 Excellent...very caring and explained everything..
- February 15, 2023 Upon meeting Alicia for the first appointment it was clear she is a professional and provides excellent service! She truly cares about her patients.
- February 15, 2023 Very nice, concerned about my issue. Very through in checking me out.
- February 10, 2023 I felt she listened to me and addressed all my concerns. She was very personable and I feel like she really cares for her patients.
- February 2, 2023 Alicia was very professional, knowledgeable, put me at ease. Made a game plan. She is great!
- January 10, 2023 She’s a great, caring listener.
- December 28, 2022 Having MS and being on a high powered drug for that can sometimes make it more difficult to sort out issues that may be unrelated. I appreciate her ability, willingness, and patience to find answers when required.
- December 28, 2022 Alicia is knowledgeable, understanding and really listens. Thank you.
- December 22, 2022 She was very friendly and answered all my questions.
- December 3, 2022 Alicia is the first doctor that I??ve had that has made me feel comfortable explaining my medical conditions and needs. She is attentive and listens to me and takes a lot of time with you. I??m so happy that I??ve found her. I recommend her to anybody looking for primary care.
- December 1, 2022 Alicia and Tonya always make me feel comfortable and are very easy to talk to about anything I have questions or concerns on.
- November 23, 2022 Alicia listened to me and my concerns. She also made sure I got the proper medicine and I began to feel better after the first dose. Alicia also made sure that I know to return if my symptoms don't improve. She is an excellent PA and so respectful of her patients.
- November 14, 2022 She is thorough and takes time to discuss questions and concerns. She genuinely cares.
- October 28, 2022 She is the BEST PCP hands down! She genuinely cares about me and my health.
- October 27, 2022 Alicia was very professional and explained what she thinks I have are 2 Lipomas and recommended an ultrasound to rule out any cancer.
- October 10, 2022 Alicia was very nice and listened to my concerns. This was my first visit with her.
- October 9, 2022 Alicia Icenhour is a caring person who truly wants to help find out how to solve your concerns.
- September 28, 2022 Everyone was so kind to me and so knowable. You are all the best!???
- September 14, 2022 Alicia is very friendly and knowledgeable. Cares about your concerns.
- September 13, 2022 Alicia is great! She is friendly and personable, and listens to all of my concerns. She thoroughly explains any treatment plans and her though processes in them.
- August 31, 2022 Every time I have seen Alicia she has listened to me and any problems that I may be having. She is all in to helping me to feel well and healthy.
- August 29, 2022 Always does a great job. I really like her a lot.
- August 28, 2022 Alicia Icenhour was attentive, knowledgeable, and respectful of my concerns.
- August 26, 2022 She never seems to be rushing to get to next patient. Takes time to listen and talk to me. Always refers to my chart and keeps current on my health concerns.
- August 23, 2022 Alicia was very respectful and showed concern when I described my symptoms. She listened and explained the cause of my symptoms clearly. Since I had already done two Covid home tests and both were negative, she suggested testing for strep throat. When that too came back negative, she quickly recommended some OTC remedies that would alleviate my sore throat and cough.
- August 18, 2022 good job!
- August 8, 2022 There was no resolution of my problem and I was back in again for the same problem.
- July 18, 2022 Alicia is an excellent provider to partner with as you explore a new diagnosis and explore effective strategies. She is a great listener and educator and works so respectively with your perspective to help you navigate back to the best healthy state possible! I could not possibly be happier with her care!!
- July 17, 2022 Alicia Icenhour was professional, friendly, and thorough. She did not seem rushed and took the time to get all the details about my history.
- July 16, 2022 Alicia Icenhour , PA was very friendly and concerned about my condition , and felt sure it was Covid . She cautioned me to go to the emergency room if my condition worsened over the weekend . . I would be happy to use her in the future !!
- June 29, 2022 I am new to this office, and I am very pleased with everyone that I came in contact with. I really like Alicia. She is so sweet and knowledgeable. She really listens to my concerns and addresses them.
- June 27, 2022 Alicia was very understanding and professional during my visit. I feel comfortable with her.
- June 10, 2022 Alicia Icenhour is very friendly and attentive. She took the time to listen to any concerns I had and answer my questions. I felt like a patient and friend, instead of just a quota she needed to meet for the day.
- May 30, 2022 I was suprised and pleased that I got a call the next day ,wanting to know how I was feeling and giving more info to help my condtion.
- May 18, 2022 She took the time to address each of my concerns fully.
- May 15, 2022 She always takes time to listen to my health concerns. She makes me feel welcomed and important. BEST PCP hands down.
- May 14, 2022 She is knowledgeable and takes time with you.
- May 14, 2022 Alicia was very professional and thorough! By far the best care I had received in years! She took her time and addressed every question and health concern!
- April 30, 2022 Thorough and knowledgeable. Caring and concerned.
- April 30, 2022 Alicia is very personable and easy to talk to. She made me feel comfortable and not rushed. This was by far the best experience I??ve had meeting and connecting with a provider for the first time.
- April 29, 2022 She is a great doctor, very thorough and compassionate.
- April 26, 2022 I have already recommended Alicia to others. She is very personable and seems to be invested in making sure I leave with all my questions answered.
- April 25, 2022 She was very thorough and caring
- April 25, 2022 Alicia is attentive and cares!
- April 25, 2022 Alicia is very easy to talk to. She is very professional. She made me feel that my health matter to her.
- April 23, 2022 I absolutely love her!
- April 16, 2022 She was thorough and great.
- April 11, 2022 Personable and concerned about me
Locations
Hours of Operation
Mon - Fri: 8 am - 5 pm
Credentials
Education
- PA, Lenoir-Rhyne University, 2018
Positions
- Physician Assistant
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC