Ratings and Reviews
4.9179 Ratings 67 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
| Addressed my questions and concerns | 4.9 |
| Clearly explained my treatment and follow up instructions | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- September 22, 2023 Alicia Isenour was phenomenal and her nurse was as well. Listened to my concerns and was on it. I will highly recommend.
- September 15, 2023 Best place to go if one’s looking nice,knowable then this is where to come .
- September 14, 2023 She is a very friendly and compassionate provider.
- September 3, 2023 Great!!
- August 26, 2023 She was very down to earth and listened to my concerns and my symptoms. I really liked her.
- August 19, 2023 She was knowledgeable and kind. It was only a new patient visit but she was thorough and I didn’t feel rushed. I like her personality and She comes highly recommended. I am happy she was accepting new patients.
- August 12, 2023 Thank you Dr. Icenhour, I enjoyed my check up. Look forward to seeing you in January.
- August 8, 2023 Alicia is always prompt and caring.
- August 4, 2023 I followed Alicia from her previous location. I saw her 2 times at that location and knew she was a great provider. I feel comfortable discussing my concerns, she listens well, and provides excellent insight that I’m able to understand.
- July 28, 2023 Much appreciated. Thanks
- July 27, 2023 Alicia is very knowledgeable, approachable, and sincerely interested in what’s going on in my life. I have felt very comfortable talking with her about any medical concerns and I’ve never felt rushed during my office visits.
- July 19, 2023 I will definitely continue seeing Alicia Icenhour. She’s wonderful.
- July 18, 2023 I have been seeing Alicia for years. I was glad to find her at your facility when she moved from my last provider. Although it is a bit of a drive to your location, I do not mind it. Alicia is down to earth, caring, knowledgeable, and always makes sure everything is clear .
- July 16, 2023 Alicia took her time and explained things to me. She made sure my insurance would cover tall that she was doing without any out of pocket cost to me. She gave me advice on maintaining and lowering my blood pressure. She advised me to contact her if I had any further questions.
- July 15, 2023 Professional caring and friendly
- July 8, 2023 She is very nice and always seems to cares about Y issues
- July 7, 2023 She isn't my usual provider so she took time to carefully review my records and discuss my medical history. She listened to my concerns and explained things well.
- July 4, 2023 Very knowledgeable.
- July 2, 2023 very easy to talk to.
- July 1, 2023 Alicia is very attentive & personable. She really cares about her patients well-being.
- June 25, 2023 I changed from another doctor to Alicia because that doctor had one thing only that was a priority, Alicia listens to what I have to say about what is going on with my whole body and I feel like I am getting a better quality of care.
- June 23, 2023 Professional, caring, explained things and I felt like she had the time to answer any questions I might have. I felt she cared about me and my health.
- June 21, 2023 Love Alicia Icenhour, very down to earth and easy to talk to. The rest of the staff I have encountered are not very friendly.
- June 16, 2023 Alicia is top notch. She is very thorough with your care. She explains everything clearly and takes the time to listen to your concerns. She is very responsive through the patient portal and truly cares about your health.
- June 1, 2023 understood problem and ordered more test
- May 31, 2023 Alicia is kind, caring, and listens. She spends whatever time necessary to get to the bottom of the problem. She truly cares about he patients. I would highly recommend Alicia to anyone looking for a primary care provider
- May 30, 2023 A good Doctor very friendly
- May 6, 2023 Excellent
- May 6, 2023 She listens and she is very easy to talk too. She is great
- May 4, 2023 She sits and talks with you as a friend wants to know if you have any problems or questions but she is also very professional
- May 3, 2023 I have been to many doctors in the past and since seeing Alicia I can say that I have been completely satisfied each and every visit!
- May 1, 2023 Alicia is super helpful and a very good listener. Her communication skills are top notch. She is always willing to go above and beyond with my health needs and concerns. Alicia does what is best for her patients while being mindful that each and every patient she serves has a different "blueprint"
- April 30, 2023 Alicia W. Icenhour is a good PA & she work easy with you when you go for a checkup or physical or whatever it maybe & help you with your trouble & problems that you have & help you & see you through it no matter what
- April 29, 2023 Shows a genuine interest in the patient and doesn’t rush through the appointment.
- April 28, 2023 I really like Alicia. Personable and knowledgeable
- April 23, 2023 She was knowledgeable about my conditions. Took her time with me and didn't rush in and out like some drs do. She had a plan on what we needed to do to get my issues resolved or treated. Very kind and caring.
- April 19, 2023 Always thorough, caring and compassionate. Explains questions that I have for her in detail. Great doctor!
- April 13, 2023 Alicia did a great job of asking pertinent questions and then listening to my answers. She was calm and compassionate. She did a good job with the physical exam too; she explained what she was doing and why.
- April 8, 2023 Her engaging personality
- April 2, 2023 She was very thorough and will be my PC
- March 29, 2023 Alicia Icenhour, PA is top notch. She is very friendly and always takes time to listen to her patients. You do not feel rushed through like a number, she truly cares about the patient needs. I highly recommend her if you are looking for health care provider.
- March 27, 2023 Dr. Icenhour cares about her patients. Shes very accommodating and listens and tries to address all concerns.
- March 27, 2023 If it weren't for Alicia, I wouldn't stay at Wake Baptist. The receptionists are too business like with zero personality. The girl who drew my blood was rude!! I have unfortunately forgotten her name. She was sarcastic and zero ability to be warm and fuzzy. I was also left with a bruise. Thankful for Alicia who is kind, she listens, she's caring and thorough. I always try to see the best in people and while I recognize health care workers are overworked and under appreciated, I do try to support them. It doesn't take much for me to appreciate people but the reception pair and the blood drawer, seemed to be robots with zero people skills.
- March 23, 2023 Alicia is a very caring person. She takes time and listens to her patients.
- March 15, 2023 Alicia is patient and genuine - I followed her from the last practice she worked.
- March 2, 2023 Very friendly and caring
- March 2, 2023 Alicia is super friendly and personable, and she always listens to my needs and provides me with the advice I need.
- February 28, 2023 Alicia arrives in the exam room with 1 priority, ME! She doesn’t seem to be rushed even though you know she has another pt waiting in the next room. She’s relatable, genuine and focused which makes you comfortable. Most providers are reaching for the door as soon as they enter the room but not Alicia. She’s there until you are finished! This is the reason I choose PAs instead of MDs! Thanks for the great care!
- February 25, 2023 Alicia listened to all my concerns and jumped on finding answers as quickly as possible.
- February 16, 2023 Excellent...very caring and explained everything..
- February 15, 2023 Upon meeting Alicia for the first appointment it was clear she is a professional and provides excellent service! She truly cares about her patients.
- February 15, 2023 Very nice, concerned about my issue. Very through in checking me out.
- February 10, 2023 I felt she listened to me and addressed all my concerns. She was very personable and I feel like she really cares for her patients.
- February 2, 2023 Alicia was very professional, knowledgeable, put me at ease. Made a game plan. She is great!
- January 10, 2023 She’s a great, caring listener.
- December 28, 2022 Having MS and being on a high powered drug for that can sometimes make it more difficult to sort out issues that may be unrelated. I appreciate her ability, willingness, and patience to find answers when required.
- December 28, 2022 Alicia is knowledgeable, understanding and really listens. Thank you.
- December 22, 2022 She was very friendly and answered all my questions.
- December 3, 2022 Alicia is the first doctor that I??ve had that has made me feel comfortable explaining my medical conditions and needs. She is attentive and listens to me and takes a lot of time with you. I??m so happy that I??ve found her. I recommend her to anybody looking for primary care.
- December 1, 2022 Alicia and Tonya always make me feel comfortable and are very easy to talk to about anything I have questions or concerns on.
- November 23, 2022 Alicia listened to me and my concerns. She also made sure I got the proper medicine and I began to feel better after the first dose. Alicia also made sure that I know to return if my symptoms don't improve. She is an excellent PA and so respectful of her patients.
- November 14, 2022 She is thorough and takes time to discuss questions and concerns. She genuinely cares.
- October 28, 2022 She is the BEST PCP hands down! She genuinely cares about me and my health.
- October 27, 2022 Alicia was very professional and explained what she thinks I have are 2 Lipomas and recommended an ultrasound to rule out any cancer.
- October 10, 2022 Alicia was very nice and listened to my concerns. This was my first visit with her.
- October 9, 2022 Alicia Icenhour is a caring person who truly wants to help find out how to solve your concerns.
- September 28, 2022 Everyone was so kind to me and so knowable. You are all the best!???
Locations
Hours of Operation
Mon - Fri: 8 am - 5 pm
Credentials
Education
- PA, Lenoir-Rhyne University, 2018
Positions
- Physician Assistant
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC