Ratings and Reviews
4.8112 Ratings 63 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Cared about me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
| Included me in decisions about my care | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- March 17, 2023 She is nice listens and wants your feed back on treatment and she gives you encouragement to keep up the good work you are doing.
- March 10, 2023 She was very friendly, caring and informative
- March 4, 2023 She is the Best!
- March 4, 2023 Carolyn Keys has taken wonderful care of me since I have been diagnosed with type 2 diabetes last year. Usually my PCP handles things very well, but for some reason this came up so fast. I received an appointment with her quickly and we began a game plan. Unfortunately, due to my insurance out hands were tied but her team was on the ball with getting me patience assistance. But we had a game plane until that kicked in. Finall received my medication through patient assistance. Carolyn was so pouts my process of my 6.9 A1C considering I'm Sec is was 9.3. I would hope my husband gets to see her once he gets in his insurance because I feel like she really has saved my live! I went to the hospital with a BS over 600, went home with it still over 200 but went to see her right away and never felt better in my life! Thank you Carolyn Keys
- February 19, 2023 She took her time and explained everything to us.
- February 3, 2023 Carolyn was extraordinarily supportive and understanding.
- January 30, 2023 Everything was above and beyond all expectations. Your team deserves to be commended! The best of the best in a world where healthcare services are in dire need. Thank you Very happy 1st time customer!
- January 15, 2023 I felt very at ease she listened to me and explained things to me so I understood what I needed to do going forward.
- January 15, 2023 Not everyone in the medical field can treat patients with a hearing disability She has treated my husband with ease and genuine compassion. She has guided him to keep his glucose levels stable. She is a blessing.
- December 30, 2022 Dr. Keyes is awesome. She is patient and helps explain my dad's diabetes. She's changed our lives. Thank You!
- December 21, 2022 Carolyn was very good with her technique and asked many question in reference to my condition. Made me feel very comfortable.
- December 17, 2022 The doctor was happy with the visit.
- December 17, 2022 She's great!
- December 16, 2022 Carolyn was attentive and helpful. She explained things very well. She was encouraging to my daughter.
- December 16, 2022 She is the best care giver and takes the time to understands my needs and gives me positive direction.
- December 16, 2022 Currently looking for another pcp. This office is always crappie.
- December 15, 2022 She is very nice
- December 15, 2022 Dr Keyes is one of the best doctors i have ever had. She explains everything very well. Runs tests when needed. I couldn't ask for a better doctor.
- December 13, 2022 Caring knowledgeable responsive quick and professional
- December 11, 2022 Dr. Keyes is a great doctor
- December 8, 2022 WONDERFUL! NO NEED TO ADD ANYMORE
- December 4, 2022 Kind and caring would be the best way to describe Carolyn.
- December 3, 2022 She spent the time needed with us and has helped me tremendously. I would recommend her to anyone.
- November 30, 2022 PA Keyes is very personable and easy to talk to. She listens and replies with easy to understand answers regarding my medical condition and approach to managing my health
- November 29, 2022 She was very concerned, thorough, and patient. It was a nice experience for me. And I could see her before three weeks went by.
- November 28, 2022 La doctora atendi?? todas mis necesidades, reviso todos mis medicamentos y izo los ajustes necesarios para mejorar los niveles de az?car en la sangre, estoy muy satisfecho con los resultados de mi visita
- November 24, 2022 Very knowledgeable and helpful
- November 6, 2022 I would give Carolyn Keyes, PA-C a HIGHER score if I could but it only says 10! She is absolutely the best and I would definitely recommend her to anyone who needs a doctor like her!!! I'm SO GRATEFUL I FOUND HER!!!
- October 30, 2022 Dr.Keys went beyond her scope to help me get the insulin I needed to last me to the end of the year. I have gone into the to ???Donut Hole?? and was unable to afford my insulin but Dr.Keys was right on to oh it!! Thank you zDr. Keys
- October 20, 2022 I was impressed with Ms. Keyes and how knowledgeable she was of my situation and the time she took in discussing my situation without acting if she was in a hurry to move on to the next patient.
- October 19, 2022 Excellent service
- October 13, 2022 I was nervous about my visit with Dr. Keyes. My diabetes has gone somewhat uncontrolled for some time now. I was unsure of how Dr. Keyes would react to my A1c and my BG. She was very understanding and took the time to ask thought provoking questions. Her bedside manner was one of the best that I??ve ever received. I am very pleased with this selection of provider. And I look forward to my future with Atrium as we work to improve my blood glucose levels.
- October 7, 2022 I always look forward to my visits with Carrie. I??ve been diabetic for 20 years and she has given me the best care yet. Very personable.
- September 29, 2022 Carolyn was very open when we discussed changing my diabetic medicine and listened to me with my concerns.
- September 28, 2022 PA Keyes was professional, efficient, and thorough in her examination and recommendations regarding my care.
- September 17, 2022 She was ABSOLUTELY WONDERFUL!!!
- September 17, 2022 Genuine interest shown about all my concerns. She answers my questions thoroughly.
- September 14, 2022 Carolyn was amazing! I have never truly been cared for like I have been by the providers at WFBH.
- September 11, 2022 Mrs. Keyes was very helpful in thorough of what she was helping me with. She answered all my questions and very good at what she does.
- September 9, 2022 Takes her time and explains in detail her plan for treatment and my diagnosis.
- September 1, 2022 Excellent, caring, knowledgeable. She actually cares about my health. She is what makes that practice Excellent!!
- September 1, 2022 Dr. Keyes genuinely was patient, explained everything in detail, took her time to address my questions and was absolutely a privilege to work with her.
- August 26, 2022 She was professional and pleasant as always. She listened attentively and addressed my concerns quickly and intelligently with the resources and knowledge of her profession and my health records. Her questions were thorough in her remote exam and I didn??t feel rushed
- August 26, 2022 She is a great PA who cares alot about any concerns that I may have thank you for all your help
- August 16, 2022 Muy atenta y explica muy bien. Le gusta escuchar al paciente
- August 10, 2022 Very caring, Ensures the Patients health and wellbeing throughout the healing process.
- July 20, 2022 very good job
- July 11, 2022 Carolyn listened and discussed my concerns. I really like her approach
- July 7, 2022 She is a very gifted, friendly and caring.
- June 30, 2022 I have been going to WFBH for about 3 years now. I am very happy with the care I receive. Physicians are always including me in the decisions about my health care and the plan of action.
- May 25, 2022 I am completely happy with Dr. Keyes!
- May 22, 2022 She cares about me and my health and what l put into my body that could cause me harm
- May 19, 2022 Interested in my well being and gave recommendations to feeling better also answered questions
- May 9, 2022 PA-C Keyes totally gets it and I felt that she really wanted me to understand the choices that I had in front of me. She questioned me, listened to me and took the time to make sure I understood what we were talking about. She didn't rush through the process and to me that was important. I'm not as sharp as I used to be and it really helped
- May 5, 2022 She listens very well and knows endocrinology very well. Her speed to respond to occasional inquiries is impressive.
- April 27, 2022 Me.Keys is very knowledgeable about diabetes. She asks questions and she answers questions. Very friendly and professional.
- April 20, 2022 Carolyn Keyes, PA-C is a very caring provider and is willing to work with her patience to better their lives.
- April 10, 2022 Very good doctor and told me alot about my condition and how she is going to help improve my diabetes.
- April 8, 2022 She was very caring explaining every thing supper sweet nice woman.
- April 5, 2022 Carolyn Keyes, PA-C: Is a very good PA-C she listen and also bring you into your discussion and also help you understand what she is talking about and comes up with good treatment and very knowledgeable of Diabetes
- April 3, 2022 It was my first time seeing Carolyn Keyes, and I was highly pleased. She was supportive and considered my input in her recommendations. I would highly recommend her.
- March 31, 2022 Choosing her as my endocrinologist was a great decision on my part. I can't ask for a better care provider. She always had my best interest at heart and explain everything to me thoroughly.
- March 29, 2022 Carolyn always listens to concerns and addesses them immediately. Would highly recommend her for diabetic care.
Locations
Credentials
Education
- MMS, Wake Forest Baptist Medical Center, 2019
Board Certifications
- National Commission on Certification of Physician Assistants
Positions
- Physician Assistant
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC