Ratings and Reviews
4.8158 Ratings 59 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Cared about me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
| Included me in decisions about my care | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- September 18, 2023 When I first became one of her patients she is always gave me the utmost courtesy as a doctor she takes time out to listen and she takes time out to provide what I need to know about my situation I have always told her she's the best doctor I've ever met and if I can give her doctor of the year I would thank you Dr Keyes you are awesome doctor
- September 12, 2023 she is the best doctor that have seen in years, she ie very smart about my need, and explain ever thing I ask her,. great Dr.
- August 31, 2023 Dr. Keyes showed empathy for my challenges and encouraged me to make changes.
- August 22, 2023 Seemed to be very caring and attentive
- August 1, 2023 She is thorough and really listens to my concerns and then we work on treatment plan together. When we have issues getting the right medications in between visits she is quick to get back with me and help me to get what I need!
- July 29, 2023 WONDERFUL! COULDN'T BE BETTER!
- July 20, 2023 Nice and very helpful in explaining how she could possibly help me
- July 16, 2023 In preparation for my visit, she familiarized herself with care I had received from other providers since my last visit. A demonstration of her careful care for the patient.
- July 15, 2023 Thank you Ms. Keys for a good visit.
- June 30, 2023 Muy buena atencion si lo recomiendo
- June 26, 2023 Carolyn is a great doctor. I would definitely recommend her.
- June 24, 2023 Great doctor. Really listens to her patients.
- June 23, 2023 Truly an asset to her profession.
- June 8, 2023 Ms. Keyes was very genuinely concerned about me and what was best for me. She allowed me to express myself, and listened attentively. I believe she has my best interest and care in her decisions for my health. She is a true BLESSING!!!
- May 31, 2023 Ms Keyes is very clear about what she thinks is important. She explains it very well. And she gives it her best decision along with me. I appreciate that aspect.
- May 19, 2023 Dr keys is great she takes as much time as I need to make sure everything with my diabetes is going good and always has the answers to my concerns and questions thank you
- May 7, 2023 In our discussion, it was very apparent that Ms. Keyes was prepared for my visit & check-up by apparently having read my previous chart notes and lab results. This made for having a good visit and a thorough discussion of concerns.
- May 5, 2023 Carrie Keyes is absolutely wonderful! I wish she could be my primary care doctor. She actually listens to you, is empathetic and so encouraging!
- April 28, 2023 This was only my second visit with Ms. Keyes...but I liked the way she actually listened to what I said and took my opinion into account when it came to the medicine she's prescribing. Hope for all concerned it was a positive step in the right direction.
- April 22, 2023 Dr keyes seems to care abd lustens to the barriers you encounter And tries to troubleshoot issues. Very good guidance
- April 7, 2023 She is a very impressive professional care giver.
- March 31, 2023 Dr. Keyes was great . I am Very pleased it has been wonderful too son addition Very good doctor.be able to work with her. She is caring
- March 29, 2023 She listens ,explains,and generally cares and helps you decide what's best for you.
- March 29, 2023 Carolyn Keyes has been very helpful and attentive on each visit. Does not hurry us and listens to our concerns. Makes helpful suggestions.
- March 22, 2023 She cares about my health. She goes over everything thoroughly and explains in detail. She listens to my questions and concerns
- March 17, 2023 She is nice listens and wants your feed back on treatment and she gives you encouragement to keep up the good work you are doing.
- March 10, 2023 She was very friendly, caring and informative
- March 4, 2023 She is the Best!
- March 4, 2023 Carolyn Keys has taken wonderful care of me since I have been diagnosed with type 2 diabetes last year. Usually my PCP handles things very well, but for some reason this came up so fast. I received an appointment with her quickly and we began a game plan. Unfortunately, due to my insurance out hands were tied but her team was on the ball with getting me patience assistance. But we had a game plane until that kicked in. Finall received my medication through patient assistance. Carolyn was so pouts my process of my 6.9 A1C considering I'm Sec is was 9.3. I would hope my husband gets to see her once he gets in his insurance because I feel like she really has saved my live! I went to the hospital with a BS over 600, went home with it still over 200 but went to see her right away and never felt better in my life! Thank you Carolyn Keys
- February 19, 2023 She took her time and explained everything to us.
- February 3, 2023 Carolyn was extraordinarily supportive and understanding.
- January 30, 2023 Everything was above and beyond all expectations. Your team deserves to be commended! The best of the best in a world where healthcare services are in dire need. Thank you Very happy 1st time customer!
- January 15, 2023 I felt very at ease she listened to me and explained things to me so I understood what I needed to do going forward.
- January 15, 2023 Not everyone in the medical field can treat patients with a hearing disability She has treated my husband with ease and genuine compassion. She has guided him to keep his glucose levels stable. She is a blessing.
- December 30, 2022 Dr. Keyes is awesome. She is patient and helps explain my dad's diabetes. She's changed our lives. Thank You!
- December 21, 2022 Carolyn was very good with her technique and asked many question in reference to my condition. Made me feel very comfortable.
- December 17, 2022 The doctor was happy with the visit.
- December 17, 2022 She's great!
- December 16, 2022 Carolyn was attentive and helpful. She explained things very well. She was encouraging to my daughter.
- December 16, 2022 She is the best care giver and takes the time to understands my needs and gives me positive direction.
- December 16, 2022 Currently looking for another pcp. This office is always crappie.
- December 15, 2022 She is very nice
- December 15, 2022 Dr Keyes is one of the best doctors i have ever had. She explains everything very well. Runs tests when needed. I couldn't ask for a better doctor.
- December 13, 2022 Caring knowledgeable responsive quick and professional
- December 11, 2022 Dr. Keyes is a great doctor
- December 8, 2022 WONDERFUL! NO NEED TO ADD ANYMORE
- December 4, 2022 Kind and caring would be the best way to describe Carolyn.
- December 3, 2022 She spent the time needed with us and has helped me tremendously. I would recommend her to anyone.
- November 30, 2022 PA Keyes is very personable and easy to talk to. She listens and replies with easy to understand answers regarding my medical condition and approach to managing my health
- November 29, 2022 She was very concerned, thorough, and patient. It was a nice experience for me. And I could see her before three weeks went by.
- November 28, 2022 La doctora atendi?? todas mis necesidades, reviso todos mis medicamentos y izo los ajustes necesarios para mejorar los niveles de az?car en la sangre, estoy muy satisfecho con los resultados de mi visita
- November 24, 2022 Very knowledgeable and helpful
- November 6, 2022 I would give Carolyn Keyes, PA-C a HIGHER score if I could but it only says 10! She is absolutely the best and I would definitely recommend her to anyone who needs a doctor like her!!! I'm SO GRATEFUL I FOUND HER!!!
- October 30, 2022 Dr.Keys went beyond her scope to help me get the insulin I needed to last me to the end of the year. I have gone into the to ???Donut Hole?? and was unable to afford my insulin but Dr.Keys was right on to oh it!! Thank you zDr. Keys
- October 20, 2022 I was impressed with Ms. Keyes and how knowledgeable she was of my situation and the time she took in discussing my situation without acting if she was in a hurry to move on to the next patient.
- October 19, 2022 Excellent service
- October 13, 2022 I was nervous about my visit with Dr. Keyes. My diabetes has gone somewhat uncontrolled for some time now. I was unsure of how Dr. Keyes would react to my A1c and my BG. She was very understanding and took the time to ask thought provoking questions. Her bedside manner was one of the best that I??ve ever received. I am very pleased with this selection of provider. And I look forward to my future with Atrium as we work to improve my blood glucose levels.
- October 7, 2022 I always look forward to my visits with Carrie. I??ve been diabetic for 20 years and she has given me the best care yet. Very personable.
- September 29, 2022 Carolyn was very open when we discussed changing my diabetic medicine and listened to me with my concerns.
Locations
Credentials
Education
- MMS, Wake Forest Baptist Medical Center, 2019
Board Certifications
- National Commission on Certification of Physician Assistants
Positions
- Physician Assistant
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC