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Robin Rouchard Plasser, PA
  • ENT/Head and Neck Surgery Head and Neck Oncology
Robin Rouchard Plasser, PA

Robin Rouchard Plasser, PA

  • ENT/Head and Neck Surgery Head and Neck Oncology
4.7 (142 Ratings)


Adult Provider



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    Ratings and Reviews

    4.7

    142 Ratings 46 Comments

    Listened to me 4.7
    Cared about me 4.7
    Clearly explained my problem or condition 4.6
    Included me in decisions about my care 4.7

    Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.

    Learn About Our Survey

    Patient Comments

    • September 14, 2023 Professional and knowledgeable
    • August 31, 2023 Ms. Robin Plasser was courteous and extremely skilled in her field. She provided comprehensive care and I now feel like I am on the road to recovery. I shall look forward to my next appointment.
    • August 26, 2023 Robin listened closely to my concerns and provided compassionate, warm care. I couldn't be happier with my patient experience and the care I received.
    • August 24, 2023 Robin was a great listener and provided options for more comfort during healing. I felt extremely satisfied with both her care and Dr. Waltonen.
    • July 29, 2023 Very caring and attentive to my concerns-professional and very respectful
    • July 23, 2023 She was very caring, friendly and professional
    • July 20, 2023 Very helpful with my issue & proactive for future issues
    • July 7, 2023 Robin has excellent professional manner/attitude, very comfortable with her abilities and knowledge.
    • June 24, 2023 She was very good and a lot of help
    • June 24, 2023 Very pleasant, easy to talk to
    • June 19, 2023 Robin and her team are outstanding in every way!
    • May 22, 2023 I came with multiple issues, and all I got was a quick look in my ears and blowing to test the eardrum. SHe didn't want to listen to or discuss any other possibilites
    • May 8, 2023 Friendly, professional, likeable
    • May 6, 2023 Very good doc knows her trade well
    • April 30, 2023 Robin Plasser was very professional and very kind to me. She was gentle with me and told me everything she was doing and how to keep my ears healthy and clear of wax.
    • April 19, 2023 Very efficient and informative.
    • April 18, 2023 Thank you, Robin, for the resolution of my eustachian tube issues. The appointment was very helpful in understanding my ear problems and I felt that you gave me your full attention. I did not feel at all rushed, which is unusual these days.
    • April 10, 2023 Very compassionate provider despite the extent of the health issue. My issue was acute and more irritating than severe yet it was taken seriously and with a comprehensive exam. 100% improvement the minute I walked out the door.
    • April 7, 2023 She was AWESOME!!! Couldn’t had a better PA to see me. 10 Cheers for PA Plasser.
    • March 20, 2023 You are very through and have good explanation technique Thanks
    • March 19, 2023 Robin Rouchard-Plasser is an outstanding healthcare professional. She listens carefully, responds thoughtfully and gives clear instructions for treatment. She is the best.
    • March 17, 2023 Very caring and helpful answer all my questions wonderful person
    • March 16, 2023 Clearly interested in my concerns and comfortable to be in her care.
    • March 3, 2023 very knowledgeable
    • March 2, 2023 Robin is always pleasant, attentive, and extremely skillful. I am deeply grateful for her years of assisting me.
    • February 26, 2023 She was very up-beat, friendly and listened to your complaint and took you serious and gave directions on treatment
    • February 26, 2023 Would recommend miss Plasser to anyone. A professional, intelligent caregiver in all aspects.
    • February 24, 2023 Very caring
    • February 24, 2023 She was very friendly and I felt comfortable with her.
    • February 24, 2023 Even when running behind schedule, I have never felt rushed or that my provider was rushed during my visit. I feel I receive the best care and it’s personalized for me at this practice
    • February 14, 2023 She acted like she didn’t want to listen to what we where saying
    • February 13, 2023 Makes you feel at ease and very patient
    • February 12, 2023 Through, listened, Informed me of any possible future problems. Friendly.
    • January 26, 2023 Great physician. Prompt response for my CT-Scan results.
    • January 20, 2023 Robin is the best, always kind, friendly and explains to me about my ears.
    • December 20, 2022 Excellent physician. Very caring and knowledgeable. I was extremely pleased.
    • December 8, 2022 Thanks to you for all you do.
    • December 6, 2022 Robin did an examination of my ears I have an issue with my right ear It's not happy A hearing evaluation has been set for tomorrow afternoon at 3:15 pm No
    • December 1, 2022 She listened well to my medical issues and concerns and provided a course of action to treat me that I felt was appropriate and thorough.
    • November 30, 2022 Prompt friendly skilled professionals. Who could ask for more?
    • November 10, 2022 Robin had a professional attitude and treated me very well. I could not ask for a more caring physician.
    • November 4, 2022 Very good an nice
    • November 2, 2022 Professional
    • November 2, 2022 I appreciate the care and concern the staffs shows.
    • October 30, 2022 She is a wonderful caring professional PA.
    • September 30, 2022 Wonderful person!

    Locations

    ENT/Head and Neck Surgery - Medical Plaza Miller

    Address

    131 Miller St.

    Winston-Salem, NC 27103

    Get Directions

    Appointments

    336-716-4161
    336-716-9440 (FAX)
    ENT/Head and Neck Surgery - Medical Plaza Miller, 131 Miller St. - Google Maps

    Credentials

    Education

    • PA, Wake Forest School of Medicine, 1990

    Board Certifications

    • National Commission on Certification of Physician Assistants

    Positions

    • Physician Assistant

    Insurance

    Insurance Accepted

    This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

    Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

    If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.


    Key

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH
    - North Carolina Baptist Hospital
    LMC
    - Lexington Medical Center
    CHC
    - Cornerstone Healthcare
    Wilkes
    - Wilkes Regional Medical Center
    HPR
    - High Point Regional
    N/A
    - Not applicable to services provided at facility and/or CHC
    NC
    -Not Contracted, very low to no volume for facility and/or CHC


    Wake Forest Baptist Health Managed Care/MA Contracts - January2022

    AETNA CONNECTED ACA/Exchange: Accepted at all locations

    AETNA (PPO & HMO): Accepted at all locations

    AETNA MEDICARE: Accepted at all locations

    AETNA WHOLE HEALTH: Accepted at all locations

    ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)

    AMBETTER OF NC: Accepted at all locations

    AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations

    APEX MEDICARE ADVANTAGE: Accepted at all locations

    BCBSNC (PPO & HMO): Accepted at all locations

    BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations

    BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations

    BLUE MEDICARE: Accepted at all locations

    BLUE VALUE: Accepted at all locations

    CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    CIGNA: Accepted at all locations

    CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)

    CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)

    CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    COVENTRY/WELLPATH: Accepted at all locations

    CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    DEVOTED HEALTH: Accepted at all locations

    DIRECT NET:
    Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)

    FIRST HEALTH (COVENTRY): Accepted at all locations

    FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)

    GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    GOLDEN RULE INS (UNITED): Accepted at all locations

    HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)

    HEALTHTEAM ADVANTAGE: Accepted at all locations

    HUMANA CHOICECARE: Accepted at all locations

    HUMANA MEDICARE ADVANTAGE: Accepted at all locations

    LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    MEDCOST: Accepted at all locations

    MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)

    OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)

    TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)

    UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)

    UNITED HEALTHCARE: Accepted at all locations

    UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations

    UNITED HEALTHCARE MEDICARE: Accepted at all locations

    VA CCN: Accepted at all locations

    WELLCARE: Accepted at all locations

    WELLPATH (COVENTRY): Accepted at all locations 


    Key 

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH - North Carolina Baptist Hospital
    LMC - Lexington Medical Center
    CHC - Cornerstone Healthcare
    Wilkes - Wilkes Regional Medical Center
    HPR- High Point Regional
    N/A - Not applicable to services provided at facility and/or CHC
    NC - Not Contracted, very low to no volume for facility and/or CHC

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    Wake Forest Baptist does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, disability or source of payment. 

    Learn more about our nondiscrimination policy and services available to you.

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