Ratings and Reviews
4.9397 Ratings 144 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Cared about me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
| Included me in decisions about my care | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- September 12, 2023 Dr Traunero has a great patient relationship and is friendly and knowledgeable
- September 12, 2023 I have been going to this location for awhile now.Even though sometimes it is hard to get in with Dr.Traunero because of her schedule ,,I always enjoy my visits and the staff always seem to make you feel comfortable even though I am an teammate.They pretty much treat everyone the same.
- September 9, 2023 I thoroughly enjoyed my visit with Dr Traunero. She explained the reasons for the tests so far and what we continue to do in future visits
- September 9, 2023 Dr. Traunero was very thorough, concerned and interested in my wellbeing. She was easy to talk with and discuss any concerns I had.
- September 9, 2023 I have seen Lisa on a number of occasions in the past and she has always been one to listen to my concerns and work towards solutions in a way that I understand. She’s very professional and friendly.
- September 8, 2023 I am grateful for Dr. Traunero's excellent eye care!
- September 4, 2023 Dr. Lisa Traunero is so good and very thorough. She listens to me and she addressed all my concerns. I recommended my wife and she stopped going to her OD and now she has an upcoming appointment with Dr. Lisa.
- September 2, 2023 Dr Traunero is very good at listening and providing information about possible treatments and procedures! She has been great for my needs! Also very good at being on time and answering all questions!
- August 17, 2023 Professional yet caring. Gives clear instructions and listens to questions.knowledgeable.
- August 16, 2023 Dr. Traunero is very efficient and answers all of my questions so I can understand them fully. She is always very friendly and helpful.
- August 14, 2023 Please see previous comments. This is redundant. Dr Traunero is an excellent ophthalmologist. Caring, concerned, knowledgeable and proactive.
- August 12, 2023 Attune to my special needs. Personalized care
- August 12, 2023 Excellent in every way.
- August 10, 2023 Listened well and as always, explained things clearly and carefully.
- August 10, 2023 I will be going back.
- August 10, 2023 She explained everything I asked, also Dr. was VERY THOUGHTFUL !!
- August 5, 2023 She is a very caring person and talks to you about your care.
- August 1, 2023 she was caring.
- August 1, 2023 She is efficient and she listens to my concerns. I enjoy my appointments with her. Most of my department go to her because she is so good.
- August 1, 2023 Dr. Traunero is great! I hope she never leaves and I will be able to continue to see her. She is very friendly.
- July 27, 2023 Lisa is great. I feel very comfortable with her. Would highly recommend her.
- July 27, 2023 Professional, timely, good communicator...
- July 27, 2023 Thank you again.
- July 23, 2023 Very pleased
- July 12, 2023 She is always so caring and attentive. She speaks to my kids and asks them questions about their lives and their eyes. She is just a great provider all around.
- July 7, 2023 My visit with Dr. Traunero was wonderful. She was very caring and answered my numerous questions with insightful responses. She and the staff at Optical Designs make the annual eye exam requirement for my contact lenses a pleasure.
- July 1, 2023 Very caring & professional. She really explains what she is doing & guides you through the exam. I would recommend her to my family or friend.
- July 1, 2023 Dr. Traunero was extremely thorough and explained my options clearly. She was reassuring and easy to talk to. Thank you for an amazing experience!
- June 26, 2023 Great professional care.
- June 24, 2023 She was very kind and personable. Answered any questions and addressed any concerns I had.
- June 21, 2023 professional and soft spoken yet points and directions made clearly understandable.
- June 20, 2023 Superstar, worked myself and an out of town family member into a busy schedule to help us with our vision.
- June 20, 2023 She’s very professional yet friendly and thorough. Great doctor!
- June 15, 2023 Dr Traunero was very helpful to me in certain topics that concerned me.
- June 15, 2023 She really has the patient well being in mind.
- June 14, 2023 Excellent
- June 9, 2023 First off a doctor has never come out to the waiting room to personally get me, where Dr. Traunero did. She personally came out. Text me back to the exam room and immediately started examining me. My problem was with my left eye. Not only did she make sure my right eye was fine. She took an explicit amount of time checking my left eye to make sure nothing was seriously wrong. When she was done, she sat and explained in great detail to which I can understand and what was happening with my eye. She wrote me a prescription and also told me to use some over-the-counter eye gel drops. Explain to me if the prescription eyedrops did not help, we would go to the next step of another eyedrop. I am very impressed with her the way she handled herself excellent bedside manner. She made sure she answered all my questions, and she also made sure I understood everything she said before I left that room. Kudos to Dr. Traunano
- June 8, 2023 A very caring Doctor.
- May 30, 2023 Dr. Traunero always makes me feel at ease with my vision as I age. I get concerned about my eyesight changes and I am able to discuss my concerns with Dr. Traunero and she listens and addresses my issues and puts me at ease. She is very approachable and is a good listener. Thank you Dr. Traunero and staff for being so amazing!!!
- May 27, 2023 Dr. T was excellent. Efficient and caring!
- May 25, 2023 Dr. Traunero is a model physician: she takes her time with you, makes sure you understand what she's doing and what she finds, and treats you with care and respect.
- May 23, 2023 Dr Traunero clearly explains everything, listens to me, is efficient in her examinations,
- May 23, 2023 Lisa is a pro. She was informative and professional in every way.
- May 23, 2023 Dr Traunero is knowledgeable and caring. She patiently answered all my questions. The office runs very efficiently. I did not wait more than 5 minutes to be seen.
- May 10, 2023 Always helpful and ready to listen. Thorough and caring
- May 9, 2023 Wonderful, caring provider
- May 6, 2023 Very caring with attention to details.
- May 4, 2023 Dr. Traunero is a great doctor. She has a quiet manner and extremely nice. She examined me thoroughly, and talked me through each step she did. I am glad she is my doctor!!!!
- May 4, 2023 Dr. Traunero has worked with me over more than a decade and uses this history to carefully note changes to the health of my eyes. She is unfailingly on schedule: I have never waited for more than a few moments for appointments. She is professional and her process is comprehensive. She makes sure that I understand what she has found and the next steps we could take, and includes me in the decision process. The whole crew at Optical Design - Country Club, from the receptionist to those working to sell / provide glasses are customer friendly.
- May 4, 2023 Professional and very KIND
- May 2, 2023 I really appreciated Dr. Traunero's attentiveness during my exam. She took time to listen to all my concerns and answer questions throughout the appointment, and she followed up quickly over MyChart afterward.
- April 27, 2023 I feltI had a very thorough eye exam. She was very attentive and did not rush thru my exam.
- April 25, 2023 efficient, engaged with me, very likeable and kind
- April 18, 2023 L. Traunero was very professional. She explained each different examination she was doing. She was very patient and understanding. She did a excellent job on my eye examination.
- April 18, 2023 She was so sweet and answer every question I had for her.
- April 15, 2023 Excellent care and very thorough. Caring and knowledgeable. She took the time to explain everything and advise me of her opinion.
- April 15, 2023 Dr. Traunero is very good. She takes the time to explain and share information. Thank you.
- April 13, 2023 Dr Traunero is friendly, helpful, explains everything, and I have great confidence in her. She went the extra, and answered all my question and did a very thorough exam.
- April 13, 2023 Very professional, knowledgeable and caring.
- April 13, 2023 Dr. Traunero was excellent. She was very nice and explained things to me very clear to where i could understand.
- April 11, 2023 Dr. Traunero answers all of my questions and explain my care in a way I can understand!
- April 6, 2023 Lisa Traunero,OD, took the time to show me a diagram of what she was explaining about my condition. This was the best visit I have ever experienced since I started getting my eyes checked. THANK YOU
- April 5, 2023 I have had some issues in the past and she explained everything to me. We set up a plan and she as very descriptive and took her time to make sure I understood!
- April 4, 2023 Dr Traunero is great! She is thorough and answers all of my questions.
- April 3, 2023 I explained to her that my appointment had been cancelled two years in a row. If this happens again I will go to compliance.
- March 24, 2023 She is always so very caring and explains in detail any issues that you are having. She never makes you feel rushed for unimportant. Never!!
- March 22, 2023 She is very, very, very knowledgeable. The Dr. is an excellent Optometrist. She showed great concern for me as a patient. If anyone is looking for an Optometrist, I will highly, highly, recommend Dr. Lisa Traunero !!! Please, please, please, pay her all the money she DESIRES !!! Thank you very much!
- March 21, 2023 Lisa is thorough, explains everything very well, and very personable!
- March 18, 2023 Doctor Traunero was so thorough with the exam and then explained what was taking place in my eye and then shared my options for treatment. So very kind and concerned for my well being, thank you.
- March 18, 2023 Dr. Traunero LISTENS. To me that is the most important trait a doctor can have. Otherwise, the process becomes mechanical and I don't feel like a full participant in my own care. She is also ready to answer questions and makes the appointment a personal experience rather than just a procedure.
- March 16, 2023 Dr. Traunero was extremely thorough, very professional, very easy to ask questions!
- March 11, 2023 Good at what she does
- March 8, 2023 I love Dr. Lisa Traunero, she always treats me with respect and listens to what I have to say. Then she tells me what her take on my eyecare should be also incorporating some of my thoughts. I would recommend her to anyone that needs an execeptional optometrist. I pray that she stays with Atrium Wake Forest Baptist for a long time.
- March 2, 2023 Very compassionate and knowledgeable. Excellent Doctor.
- February 22, 2023 Thorough, efficient, kind, answers all questions. Feel confident in her care
- February 21, 2023 I loved her she actually sat and listened to me and also explained everything to me as well.
- February 16, 2023 The best
- February 16, 2023 I always enjoy my appointments with Dr. Traunero. She has since day one done an exceptional job in managing my eye care. When needed has made appropriate referrals and followed up on my care! A1 job. Anytime I have had someone ask me about eye care, I immediately recommend her!
- February 16, 2023 I liked her.
- February 13, 2023 Please keep her! She is a great asset to WFBH!
- February 12, 2023 Very satisfied with her mannerisms and thorough exam.
- February 12, 2023 awesome
- February 11, 2023 Dr Traunero is wonderful, she is kind and listens to her patients.
- February 9, 2023 Have been seeing Dr Traunero for several years for my eye care. She is excellent.
- February 7, 2023 Awesome eye doctor, and very glad that I've been able to be seen by her. Very thorough, and 100% trust her with my eyes. Easily 10 out of 10 Stars!!!!!!
- February 6, 2023 Dr. Trainero is very friendly, thorough and explained very things she was doing in the eye examine. the most important was that she asked if I had any questions at the end.
- February 4, 2023 Very helpful. Listened carefully and offered reassurance. Explained procedures and possibilities.
- February 2, 2023 Dr Traunero is always well versed with my medical file. She is assessable and answers even my dumbest questions. She has adelightful personality that seems to sparkle when she examines your eyes. Her profession is a passion not just a job.
- January 31, 2023 It’s great to see the improvement in the practice management since the pandemic. I would not have given such high marks in the past, but it is evident things are proceeding well with scheduling and patient care. Dr Traunero is outstanding.
- January 30, 2023 took the time to listen to my concerns and made sure all my questions were addressed
- January 28, 2023 Always a pleasure..
- January 26, 2023 Wonderful experience- staff, environment, provider- everything went well
- January 26, 2023 Lisa was very friendly and listened to my problems.
- January 21, 2023 Very caring.
- January 21, 2023 She is very nice and very professional thank you.
- January 20, 2023 She was very thorough and friendly. Lisa made me feel comfortable.
- January 14, 2023 My experience from walking in the office from check in to check out couldn't have been better. Office staff fantastic and very clean waitingvarea and exam room.
- January 9, 2023 Gives good answers for concerns
- January 9, 2023 I won't go anywhere else.
- December 20, 2022 I would recommend Lisa Trainer,OD
- December 20, 2022 Extremely thorough and careful examination. Personable and knowledgeable. Listened and answered all my questions. I felt in the care of a very competent and caring professional.
- December 19, 2022 Great
- December 15, 2022 She has always been kind, calm and efficient. I feel like she listens to me and answers questions well. I feel like I receive good care from her.
- December 15, 2022 Dr. Traunero makes you feel like she really cares about you. She also does not rush you thru the exam like some doctors do so they can finish in either 20 or 40 minutes.
- December 12, 2022 Lisa Traunero is very thorough and nice.
- December 11, 2022 I have always liked Dr.Traunero. She is thorough, friendly, and concerned.
- December 10, 2022 Very good at everything you done
- December 9, 2022 She explained things well and was patient in answering my questions.
- December 8, 2022 i??m a big fan of Dr. Traunero. She always takes time to address my concerns and explains any ongoing changes in language i can clearly understand. She??s an outstanding representative for Atrium and my personal favorite for my yearly eye exams
- December 5, 2022 Very happy with my choice to continue to use her as my eye care provider.
- December 5, 2022 I feel she is very professional and caring.
- December 3, 2022 Dr. Traunero is a very thorough and competent physician who takes time to explain the condition of your eyes and allows ample time to discuss issues and questions that you have.
- December 1, 2022 Dr. Traunero is very friendly and professional. She does a very thorough exam while explaining each step of the process. I like her common sense reassurance about issues and approach to treatment. I feel included in my care. Thanks!!
- December 1, 2022 Very thorough, professional, courteous, & informative
- November 30, 2022 Very professional!
- November 20, 2022 Excellent provider/professional and friendly as always
- November 13, 2022 Very informative, professional. Thorough exam. Listens and answers all questions.
- November 12, 2022 Friendly and great
- November 8, 2022 She is the best! She listens to concerns and then gives great explanations! I appreciate her care!
- November 5, 2022 Dr. Traunero listens and explains all questions clearly. Offers advice etc.
- November 5, 2022 She is professional, knowledgeable and very good!! Easy to talk with and extremely nice! Highly recommend her to anyone looking for a great doctor!
- November 3, 2022 Knowledge with caring attitude
- November 3, 2022 I highly recommend Lisa Traunero.
- November 2, 2022 WONDERFUL!!!!
- October 29, 2022 She is meticulous and thorough. She was able to explain things to me better than anyone else
- October 28, 2022 She is the best!
- October 27, 2022 Very professional and caring!!
- October 27, 2022 I??ve been a patient of Dr. Traunero for many years. In addition to having full confidence in Dr. Traunero??s clinical knowledge and skills, I always appreciate her friendly and upbeat demeanor.
- October 24, 2022 Experienced - efficient - caring - expert!
- October 21, 2022 Dr. Traunero was excellent. My only complaint about my experience is that the person checking me out with payment was slow, talked way too much and made the checkout experience extremely long. She did not seem competent.
- October 20, 2022 Exceptional service and eye health care.
- October 16, 2022 Dr Traunero is an excellent provider. She takes the time to listen even though I know she is very busy. She really cares about her patients. Thank you, Dr Traunero for your excellent care
- October 15, 2022 I like Dr. T. And feel confident with her care
- October 15, 2022 This is my second visit with her and I'm truly blessed to have found a friendly doctor who cares and listened. I'm confident that I'm getting the best care I needed now and the future. At first I was going to find one close to where I live, but now it is worth the drive. I will surely recommend her to all my friends.
- October 14, 2022 She is kind, thoughtful, very exact. Made me feel comfortable to express my feelings and concerns. Thank you.
- October 13, 2022 I received excellent care from Dr. Traunero. I felt confident about her knowledge and understanding regarding my complicated eye issues. I'm happy with the time and care I was given.
- October 12, 2022 Dr Traunero is excellent. When leaving the office, I feel my eye sight is in the best of care.
- October 8, 2022 The doctor looked after everything . Was very professional. Friendly and efficient. I I was very well looked after thank you very much
- October 4, 2022 Dr. Traunero showed a genuine interest in resolving my vision issues. She explained things to me in layman's terms. She also showed empathy concerning damage to my home from the recent storm. Thank you for all that you do!
- October 4, 2022 Dr Traunero is thorough to say the least. She spent time with me and found couple problems that could only be seen with a thorough exam. She is pleasant, to the point and is on time. She is my trusted physician for my families eye care.
- September 29, 2022 Attentive, responsive, professional. Very supportive.
- September 28, 2022 I really like the care I receive from her
- September 25, 2022 She is a professional and has mastered her optometry professionalism
- September 22, 2022 Enjoy seeing Mrs. Traunero. She is great at what she does. My wife and I are at ease when we have an appointment. She listens to our statements and explains all to us so we can understand. We leave feeling we have had a good exam.
Locations
Credentials
Education
- OD, Southern College of Optometry, 2007
Residency
- Other, W.G. (Bill) Hefner VA Medical Center, 2009
Positions
- Optometrist
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC