Ratings and Reviews
4.9269 Ratings 128 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Cared about me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
| Included me in decisions about my care | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- March 22, 2023 She is very, very, very knowledgeable. The Dr. is an excellent Optometrist. She showed great concern for me as a patient. If anyone is looking for an Optometrist, I will highly, highly, recommend Dr. Lisa Traunero !!! Please, please, please, pay her all the money she DESIRES !!! Thank you very much!
- March 21, 2023 Lisa is thorough, explains everything very well, and very personable!
- March 18, 2023 Doctor Traunero was so thorough with the exam and then explained what was taking place in my eye and then shared my options for treatment. So very kind and concerned for my well being, thank you.
- March 18, 2023 Dr. Traunero LISTENS. To me that is the most important trait a doctor can have. Otherwise, the process becomes mechanical and I don't feel like a full participant in my own care. She is also ready to answer questions and makes the appointment a personal experience rather than just a procedure.
- March 16, 2023 Dr. Traunero was extremely thorough, very professional, very easy to ask questions!
- March 11, 2023 Good at what she does
- March 8, 2023 I love Dr. Lisa Traunero, she always treats me with respect and listens to what I have to say. Then she tells me what her take on my eyecare should be also incorporating some of my thoughts. I would recommend her to anyone that needs an execeptional optometrist. I pray that she stays with Atrium Wake Forest Baptist for a long time.
- March 2, 2023 Very compassionate and knowledgeable. Excellent Doctor.
- February 22, 2023 Thorough, efficient, kind, answers all questions. Feel confident in her care
- February 21, 2023 I loved her she actually sat and listened to me and also explained everything to me as well.
- February 16, 2023 The best
- February 16, 2023 I always enjoy my appointments with Dr. Traunero. She has since day one done an exceptional job in managing my eye care. When needed has made appropriate referrals and followed up on my care! A1 job. Anytime I have had someone ask me about eye care, I immediately recommend her!
- February 16, 2023 I liked her.
- February 13, 2023 Please keep her! She is a great asset to WFBH!
- February 12, 2023 Very satisfied with her mannerisms and thorough exam.
- February 12, 2023 awesome
- February 11, 2023 Dr Traunero is wonderful, she is kind and listens to her patients.
- February 9, 2023 Have been seeing Dr Traunero for several years for my eye care. She is excellent.
- February 7, 2023 Awesome eye doctor, and very glad that I've been able to be seen by her. Very thorough, and 100% trust her with my eyes. Easily 10 out of 10 Stars!!!!!!
- February 6, 2023 Dr. Trainero is very friendly, thorough and explained very things she was doing in the eye examine. the most important was that she asked if I had any questions at the end.
- February 4, 2023 Very helpful. Listened carefully and offered reassurance. Explained procedures and possibilities.
- February 2, 2023 Dr Traunero is always well versed with my medical file. She is assessable and answers even my dumbest questions. She has adelightful personality that seems to sparkle when she examines your eyes. Her profession is a passion not just a job.
- January 31, 2023 It’s great to see the improvement in the practice management since the pandemic. I would not have given such high marks in the past, but it is evident things are proceeding well with scheduling and patient care. Dr Traunero is outstanding.
- January 30, 2023 took the time to listen to my concerns and made sure all my questions were addressed
- January 28, 2023 Always a pleasure..
- January 26, 2023 Wonderful experience- staff, environment, provider- everything went well
- January 26, 2023 Lisa was very friendly and listened to my problems.
- January 21, 2023 Very caring.
- January 21, 2023 She is very nice and very professional thank you.
- January 20, 2023 She was very thorough and friendly. Lisa made me feel comfortable.
- January 14, 2023 My experience from walking in the office from check in to check out couldn't have been better. Office staff fantastic and very clean waitingvarea and exam room.
- January 9, 2023 Gives good answers for concerns
- January 9, 2023 I won't go anywhere else.
- December 20, 2022 I would recommend Lisa Trainer,OD
- December 20, 2022 Extremely thorough and careful examination. Personable and knowledgeable. Listened and answered all my questions. I felt in the care of a very competent and caring professional.
- December 19, 2022 Great
- December 15, 2022 She has always been kind, calm and efficient. I feel like she listens to me and answers questions well. I feel like I receive good care from her.
- December 15, 2022 Dr. Traunero makes you feel like she really cares about you. She also does not rush you thru the exam like some doctors do so they can finish in either 20 or 40 minutes.
- December 12, 2022 Lisa Traunero is very thorough and nice.
- December 11, 2022 I have always liked Dr.Traunero. She is thorough, friendly, and concerned.
- December 10, 2022 Very good at everything you done
- December 9, 2022 She explained things well and was patient in answering my questions.
- December 8, 2022 i??m a big fan of Dr. Traunero. She always takes time to address my concerns and explains any ongoing changes in language i can clearly understand. She??s an outstanding representative for Atrium and my personal favorite for my yearly eye exams
- December 5, 2022 Very happy with my choice to continue to use her as my eye care provider.
- December 5, 2022 I feel she is very professional and caring.
- December 3, 2022 Dr. Traunero is a very thorough and competent physician who takes time to explain the condition of your eyes and allows ample time to discuss issues and questions that you have.
- December 1, 2022 Dr. Traunero is very friendly and professional. She does a very thorough exam while explaining each step of the process. I like her common sense reassurance about issues and approach to treatment. I feel included in my care. Thanks!!
- December 1, 2022 Very thorough, professional, courteous, & informative
- November 30, 2022 Very professional!
- November 20, 2022 Excellent provider/professional and friendly as always
- November 13, 2022 Very informative, professional. Thorough exam. Listens and answers all questions.
- November 12, 2022 Friendly and great
- November 8, 2022 She is the best! She listens to concerns and then gives great explanations! I appreciate her care!
- November 5, 2022 Dr. Traunero listens and explains all questions clearly. Offers advice etc.
- November 5, 2022 She is professional, knowledgeable and very good!! Easy to talk with and extremely nice! Highly recommend her to anyone looking for a great doctor!
- November 3, 2022 Knowledge with caring attitude
- November 3, 2022 I highly recommend Lisa Traunero.
- November 2, 2022 WONDERFUL!!!!
- October 29, 2022 She is meticulous and thorough. She was able to explain things to me better than anyone else
- October 28, 2022 She is the best!
- October 27, 2022 Very professional and caring!!
- October 27, 2022 I??ve been a patient of Dr. Traunero for many years. In addition to having full confidence in Dr. Traunero??s clinical knowledge and skills, I always appreciate her friendly and upbeat demeanor.
- October 24, 2022 Experienced - efficient - caring - expert!
- October 21, 2022 Dr. Traunero was excellent. My only complaint about my experience is that the person checking me out with payment was slow, talked way too much and made the checkout experience extremely long. She did not seem competent.
- October 20, 2022 Exceptional service and eye health care.
- October 16, 2022 Dr Traunero is an excellent provider. She takes the time to listen even though I know she is very busy. She really cares about her patients. Thank you, Dr Traunero for your excellent care
- October 15, 2022 I like Dr. T. And feel confident with her care
- October 15, 2022 This is my second visit with her and I'm truly blessed to have found a friendly doctor who cares and listened. I'm confident that I'm getting the best care I needed now and the future. At first I was going to find one close to where I live, but now it is worth the drive. I will surely recommend her to all my friends.
- October 14, 2022 She is kind, thoughtful, very exact. Made me feel comfortable to express my feelings and concerns. Thank you.
- October 13, 2022 I received excellent care from Dr. Traunero. I felt confident about her knowledge and understanding regarding my complicated eye issues. I'm happy with the time and care I was given.
- October 12, 2022 Dr Traunero is excellent. When leaving the office, I feel my eye sight is in the best of care.
- October 8, 2022 The doctor looked after everything . Was very professional. Friendly and efficient. I I was very well looked after thank you very much
- October 4, 2022 Dr. Traunero showed a genuine interest in resolving my vision issues. She explained things to me in layman's terms. She also showed empathy concerning damage to my home from the recent storm. Thank you for all that you do!
- October 4, 2022 Dr Traunero is thorough to say the least. She spent time with me and found couple problems that could only be seen with a thorough exam. She is pleasant, to the point and is on time. She is my trusted physician for my families eye care.
- September 29, 2022 Attentive, responsive, professional. Very supportive.
- September 28, 2022 I really like the care I receive from her
- September 21, 2022 Dr. Traunero is an excellent provider and she was very patient, and professional. I truly enjoyed my visit.
- September 20, 2022 I feel confident with Dr Traunero??s care.
- September 13, 2022 Dr. Traunero is caring and interested. Listens to her patients and provides helpful feedback. Her office is efficiently run and I have very little wait time. I left feeling cared for and with a good recommendation for future treatment.
- September 13, 2022 Dr. Traunero is very professional, she explained what she was doing, why she was doing it and made suggestion on my continued care.
- September 12, 2022 Excelente profesional
- September 8, 2022 Clearly explained results of exam and took time to answer all my questions
- September 3, 2022 Explained medication and even provided a coupon
- August 31, 2022 Always cheerful and answers questions.
- August 25, 2022 No other word than Excellent
- August 23, 2022 Fast, thorough with exam and clear communications/ explanations.
- August 18, 2022 Dr. Traunero is am kind and professional person. I am most pleased with her care for my vision.
- August 17, 2022 Very professional and knowledgeable about her job
- August 15, 2022 Professional yet very personable.
- August 13, 2022 I love that you are not forced to get glasses on the date of visit
- August 13, 2022 Dr. Traunero was warm and professional. She treated me with kindness and her care was outstanding. I know I am in good hands and am grateful for the care I received.
- August 13, 2022 Dr Traunero is top notch. She is knowledgeable and caring. She responds quickly to messages and answers all questions thoroughly.
- August 9, 2022 The doctor has been a blessing to my sons and was excellent for me.
- July 27, 2022 Professional, knowledgeable, thorough, friendly ~~ just an all-around great doctor!
- July 27, 2022 Lisa is very thorough and explains things well
- July 21, 2022 A SUPER DOCTOR WHO TAKES TIME TO LISTEN & VERY PROFESSIONAL.
- July 16, 2022 Very competent and professional
- July 13, 2022 Very satisfied, very polite,friendly Explained the results very simple that I could understand. It was a joy meeting her
- July 11, 2022 Dr. Lisa Traunero is just awesome! Very personable!
- June 28, 2022 Very friendly and listened to me. Very caring doctor. Easy to understand and explained my condition in layman??s terms
- June 25, 2022 Very patient explained well procedures & results
- June 25, 2022 Explained test results so I could understand them noting areas needed for follow up
- May 28, 2022 Personable and knowledgeable!
- May 26, 2022 She is an expert with great compassion.
- May 24, 2022 Very friendly and professional and will definitely recommend her to others.
- May 23, 2022 Dr. Traunero, Kimberly, Robin and all the staff there are wonderful! I have been going there for years and they always treat me like family. They display and warmth and kindness that we all need and it comes so natural to them. THANK YOU ALL!
- May 21, 2022 Excellent physician. Takes the time to ask and listen and explain the processes, procedures and conditions, when necessary.
- May 21, 2022 Lisa was prompt and did her job with skill and caring. I would recommend her to anyone.
- May 19, 2022 I did that previously
- May 18, 2022 Dr. Traunero is very professional and cordial.
- May 10, 2022 Clearly answered my questions and listened to my concerns
- May 5, 2022 Punctual, thorough and efficient. Knowledge answered all questions. Very friendly and kind.
- May 5, 2022 Best eye doctor ever.
- May 3, 2022 Liked Dr very much and wool return.
- May 2, 2022 I've seen multiple eye doctors over my 76 years. Dr. Traunero is the best in my opinion. She is clear in communicating issues and options. She is on the lookout for possible problems with my eyes down the road, without needlessly alarming me. I can't think of any way in which she could be a better care provider.
- April 28, 2022 As I commented above Dr Traunero is great. Knowledgeable and courteous. Patient-oriented care. I am glad I changed eye doctors to see her.
- April 26, 2022 I have seen Dr. Traunero her a few times and I have been very amazed how she takes the time and effort to make sure that we are on the same page when it comes to my eye sight. I am very appreciative of her.
- April 22, 2022 Dr. Traunero is a great doctor! She is very personable and friendly. She is great for kids and adults. She explains things in easy to understand terms and listens to what you have to say.
- April 21, 2022 Trustworthy, caring
- April 21, 2022 I love going to this particular office because everybody is wonderful
- April 13, 2022 She took the time to clear explain my care. She didn't appear to be rushed. Very personable. Thank you.
- April 10, 2022 Patient, just a joy to have as a provider. Caring.
- April 9, 2022 Very thorough and detailed with the exam, and then clearly explained the findings. Very personable.
- April 7, 2022 I have total confidence in Dr Traunero. My eyes are very happy with her care and professionalism. Also, her assistant was also great and very helpful.
- April 6, 2022 Always so caring and is such a great listener. She makes sure I understand everything she is telling me when we are discussing any issues that I have. I recommend her to all my friends and family when they are seeking a new Eye Doctor!
- March 31, 2022 Very competent
- March 29, 2022 Patient is deaf. Needed ASL interpreter and was told when appointment was confirmed that one would be there.
- March 28, 2022 Very professional, courteous, knowledgeable and caring. Dr Traunero asks very good and informative questions and allows and encourages the same from patients. She explains all aspects of the testing and procedures, if asked.
Locations
Credentials
Education
- OD, Southern College of Optometry, 2007
Residency
- Other, W.G. (Bill) Hefner VA Medical Center, 2009
Positions
- Optometrist
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC