24/7 Emergency Care Video Visits
For life-threatening emergencies, always call 911.
Need care but not sure if it’s an emergency?
Our Emergency Care Video Visits are available 24 hours a day, 7 days a week—including nights, weekends, and holidays.
You’ll connect with an experienced emergency medicine clinician who can:
- Evaluate your symptoms in real time
- Help you decide whether in-person emergency care is needed
- Treat you remotely when appropriate
Whether you’re dealing with a minor illness, a new symptom, or simply not sure what to do next—we’re here to guide you.
How an Emergency Care Video Visit works
When you’re not feeling well, it’s often hard to know where to go.
Should you head to the Emergency Department, try urgent care, or wait to see your primary care clinician? We’re here to help you make that decision.
With an Emergency Care Video Visit, you’ll speak directly with an experienced emergency medicine clinician who can:
- Evaluate your symptoms in real time
- Guide you to the right level of care—whether that’s the emergency room, urgent care, or follow-up with your primary care clinician.
- Treat you on the spot if your condition is appropriate for virtual care
All from the comfort of your home, using your smartphone, tablet, or computer.
In-person emergency care is ideal for sudden or serious illness and injury—but many health concerns can be safely handled remotely. You should NOT use Emergency Care Video Visits for concerns related to:
- Chest pain with shortness of breath or on exertion
- New confusion, slurred speech, or stroke-like symptoms
- Severe difficulty breathing
- Major trauma or inability to walk
- Suicidal thoughts or psychiatric emergencies
- Prescription refill requests for narcotics or controlled substances
If experiencing any of these symptoms, call 911 or visit the Emergency Department location near you.
Our emergency medicine clinicians evaluate a wide range of urgent concerns where expert triage can make a difference. These visits are ideal when you’re unsure whether to seek emergency care, urgent care, or follow up with your primary doctor.
We make it easier, faster, and safer to get the right care—right when you need it.
Frequently Asked Questions
- Patients age 2 and older
- Must be physically located in North Carolina at the time of the visit
- Available to both new and existing patients
You’ll describe your symptoms and medical history. The clinician will assess your condition and recommend the best next step:
- Treat you virtually
- Refer you to urgent care or your PCP
- Advise you to go to the Emergency Department
- If appropriate, prescriptions or treatment plans will be provided
- No upfront payment is collected at the time of the visit
- If you’re treated during the video visit, we’ll bill your insurance (if applicable)
- Self-pay patients will receive a bill, and discounts may apply—especially if you are advised to seek in-person care
- If you end up receiving care at an Atrium Health ER after your virtual visit, your visit is free of charge
- A smartphone, tablet, or computer with a camera and internet
- A quiet, private space
- A list of your current medications and any symptoms you’re experiencing
- Your insurance information (if applicable)
- If you have other health devices such as a thermometer or blood pressure cuff, please have those with you