24/7 Urgent Care Video Visit
For minor illnesses, injuries or non-life-threatening symptoms, you can access urgent care through video consultations with expert providers at Atrium Health Wake Forest Baptist.
Have an urgent care video visit
Urgent care video visits, sometimes known as telehealth appointments or online doctor visits, make it easy to see an online health care provider anytime, anywhere, even from the comfort of your couch. Benefits include:
- Available for all ages, 24/7
- No appointment needed
- Online prescriptions, if recommended
How an urgent care video visit works
What conditions can online urgent care video visit providers treat?
Atrium Health Wake Forest Baptist urgent care video visits offer virtual treatment for minor conditions, such as:
- Fever
- Seasonal allergies
- Cold and flu symptoms, including COVID-19
- Pink eye (conjunctivitis)
- Upset stomach, including constipation and diarrhea
- Urinary tract infections in females
- Minor skin conditions like rashes or lice
- Newborn worries, including feeding
- Sinus and upper respiratory infections
Note: Children with certain health issues will require an in-person visit. These include:
- Ear infection
- Shortness of breath
- Strep throat
- Urinary tract infection
- Wheezing
Get the free MyAtriumHealth app to have a visit on the go
Frequently asked questions about virtual care and urgent care video visits
Urgent care video visits let you have an online visit with a health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with an internet connection.
To start a visit, create a MyAtriumHealth account or sign in to an existing one.
Urgent care telehealth visits can be used to treat a wide range of minor conditions, including:
- Animal and insect bites
- Cold or flu symptoms
- Cough
- Eye and outer ear infections
- Fever
- Newborn worries, including feeding
- Minor cuts, burns or skin rashes
- Sinus infections and allergies
If you need emergency medical care, please call 911 or visit the nearest emergency room right away.
Most urgent care telehealth visits last about 15 minutes:
- Have a valid form of photo identification ready, like a driver’s license, military ID, passport or state-issued ID card.
- After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit” button. A waiting room will open in your web browser where you will wait until a provider is available to join.
- Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.
After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.
If you have proxy access to your child or dependent in your MyAtriumHealth account:
- Log in and select the account for your child or dependent in the top right-hand corner.
- Select "Start an Urgent Care Video Visit" from the menu.
If you or your dependent do not have a MyAtriumHealth account or if you do not have proxy access for your child or dependent:
- Go to https://my.atriumhealth.org/myatriumhealth/AnonymousTelehealth
- Select "Video visit for someone else."
- Choose your location, then on the next screen choose "Urgent Care Video Visit." On the following screen, choose "Put me in line."
- Answer a few quick questions about your location and who the visit is for.
Yes, the provider may send you a prescription if they decide that’s an appropriate course of treatment. Prescriptions will be sent to the pharmacy of your choice. No controlled medications will be prescribed through urgent care video visits.