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Andrea Elizabeth McKinnond, PA

  • ENT/Head and Neck Surgery Otology
Andrea Elizabeth McKinnond, PA

Andrea Elizabeth McKinnond, PA

  • ENT/Head and Neck Surgery Otology

Conditions and Treatments

  • Balance Disorders
4.8 (256 Ratings)


Adult Provider



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    Conditions and Treatments

    • Balance Disorders

    Ratings and Reviews

    4.8

    256 Ratings 40 Comments

    CP concern for questions/worries 4.8
    CP efforts to include in decisions 4.8
    CP explanations of prob/condition 4.8
    CP spoke using clear language 4.9
    Friendliness/courtesy of CP 4.9
    Likelihood of recommending CP 4.8
    Patients' confidence in CP 4.8
    Time CP spent with patient 4.8
    Wait time at clinic 4.5

    The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

    Learn About Our Survey

    Patient Comments

    • November 25, 2020very satisfied with first time visit with this provider.
    • November 20, 2020good
    • November 20, 2020I don't think she care enough she didn't even know why I was there - did not look my dr. previous notes.
    • November 18, 2020very good!
    • November 11, 2020She's a good provider, but she isn't listening to my concerns or my symptoms which are severe.
    • October 27, 2020very patient
    • October 21, 2020I have great confidence in provider
    • October 13, 2020I felt relief after seeing Andrea. It has been one year since my last appointment and As I require a visit every six months I was anxious. She put me at ease and took excellent care of me.
    • October 9, 2020very knowledgeable, I felt confident in her care
    • September 29, 2020Dr. Andrea is one of the best doctors you have, excellent in so many areas of her work
    • September 28, 2020exceptional
    • September 28, 2020Andrea McKinnond is professional, caring, and respectful. I cannot say enough good things about her.
    • September 26, 2020I had recently been given a worrying diagnosis of either endolymphatic hydrops or M?nire's disease and dealing with the condition for weeks before seeing Andrea McKinnond. Within seconds of coming into the treatment room, she put me at ease by telling me she had been studying this particular condition for a long time and basically ate, slept and breathed it. Because it was a disease of exclusion, she explained the need for an MRI and series of vestibular tests to make sure it wasn't anything else. Right away, I wish I had known about Andrea when this condition first presented itself in 2010, because my ENT doctors in Hickory never mentioned this condition or ordered these tests. I left Andrea's office on 9/15 with complete confidence that we would be able to not only correctly identify my condition but also chart a clear path of treatment. I was further amazed when I received an email from her via the portal with the results of my MRI mere hours after I had the test! I can't say enough about the care I've received so far from Andrea and would enthusiastically recommend her to anyone!
    • September 24, 2020Best team work All staff remarkable caring
    • September 22, 2020Very Good
    • September 21, 2020the surgeon was very rude and didn't like anyone disagreeing with her
    • September 16, 2020best experience with this provider every time I see her! highly recommend her to others. She treats the whole patient not just one problem/symptom.
    • September 16, 2020The best. I mean, THE BEST.
    • September 12, 2020she was outstanding, she replaced dr. May. I really like her, she took her time to explain everything.
    • September 1, 2020I will definitely see her again. I felt complete trust with her.
    • August 31, 2020very impressed with Dr McKimmond. answered all my questions and listened to my concerns. impressed with her empathy and bedside manner.
    • August 19, 2020I had a routine visit, so no "proposed treatment." But Dr. McKinnond is the absolute best--thoughtful, medically superbly-prepared/knowledgeable, warm.
    • August 18, 2020good
    • August 7, 2020All 2 my visits and experiences with the doctors, nurses, assistance and other staff members were excellent.
    • July 22, 2020VERY GOOD EXPERIENCE, COULD NOT GET ANY BETTER PROFESSIONAL; SHE KNOW WHAT SHE IS DOING AND TALKING ABOUT; WENT STRAIGHT TO THE POINT.
    • July 15, 2020very good
    • June 25, 2020I don't think I could find a better provider anywhere, I have recommended her to 2 people already.
    • June 25, 2020Aundrea was very tentative to my concerns and my husband and I greatly appreciated the time she spent with us explaining things.
    • June 22, 2020very relieved at the attentiveness to detail and professional knowledge
    • May 31, 2020I have never been more pleased with the time that was provided, the in-depth explanation of my issues and the level of concern.
    • May 19, 2020She is an excellent provider. I have much faith and trust in her expansive knowledge and she ensures that I feel comfortable with her explanation of my condition as well as discussing all options. I actually leave her office feeling better than I did when I walked in because I feel heard and validated. She doesn't just care about the treatment she is seeing you for. She cares about the patient as a whole and that shows.
    • May 6, 2020very knowledgeable, and kind
    • March 25, 2020I always leave hearing better.
    • March 18, 2020Excellent provider! I would see her again without hesitation and recommend her to others.
    • March 18, 2020wish I would have went to WF back in November
    • March 18, 2020Provider was personable, engaging, and attentive to my health concerns. The provider spent time to listen to my concerns, answer questions and provide treatment options. The appointment did not feel rushed and made me feel valued as a patient.
    • March 18, 2020Really like and trust *Andrea Mckinnond. She's very knowledgeable, warm helpful and answers questions well. Lot of confidence in her!!
    • March 17, 2020This lady is great!
    • March 10, 2020Well pleased with the service received!
    • February 25, 2020Dr. McKinnond is superb--a routine visit, but she provides care & attention as if I had a life-threatening condition.

    Locations

    ENT/Head and Neck Surgery - Clemmons

    at Medical Plaza - Clemmons

    Address

    2341 Lewisville-Clemmons Road

    Clemmons, NC 27012

    Get Directions

    Appointments

    336-716-4161

    ENT/Head and Neck Surgery - Medical Plaza Miller

    Address

    131 Miller St.

    Winston-Salem, NC 27103

    Get Directions

    Appointments

    336-716-4161
    336-716-5560 (FAX)

    Credentials

    Education

    • MS, Wake Forest School of Medicine, 2015

    Positions

    • Physician Assistant
    • Assistant Professor, PA Studies

    Insurance

    Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

    Insurance Accepted

    This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

    Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

    If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.


    Key

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH
    - North Carolina Baptist Hospital
    LMC
    - Lexington Medical Center
    CHC
    - Cornerstone Healthcare
    Wilkes
    - Wilkes Regional Medical Center
    HPR
    - High Point Regional
    N/A
    - Not applicable to services provided at facility and/or CHC
    NC
    - Not Contracted, very low to no volume for facility and/or CHC


    Wake Forest Baptist Health Managed Care/MA Contracts - January 2019

    AETNA (PPO & HMO): Accepted at all locations

    AETNA MEDICARE: Accepted at all locations

    AETNA WHOLE HEALTH: Accepted at all locations

    BCBSNC (PPO & HMO): Accepted at all locations

    BLUE MEDICARE: Accepted at all locations

    BLUE VALUE: Accepted at all locations

    CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    CIGNA: Accepted at all locations

    CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)

    CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC and CHC (not applicable to services provided at Wilkes and High Point)

    CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    COVENTRY/WELLPATH: Accepted at all locations

    CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    DIRECT NET: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    FIRST HEALTH (COVENTRY): Accepted at all locations

    FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)

    GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    GOLDEN RULE INS (UNITED): Accepted at all locations

    HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)

    HEALTHTEAM ADVANTAGE: Accepted at all locations

    HUMANA CHOICECARE: Accepted at all locations

    HUMANA MEDICARE ADVANTAGE: Accepted at all locations

    LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    MEDCOST: Accepted at all locations

    MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)

    OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)

    TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)

    UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)

    UNITED HEALTHCARE: Accepted at all locations

    UNITED HEALTHCARE MEDICARE: Accepted at all locations

    WELLPATH (COVENTRY): Accepted at all locations


    LMC ONLY - Contracts specific to support Lexington employer groups, low volume

    BEECHSTREET PPO
    NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
    PHCS/MULTIPLAN


    CHC ONLY - contracts specific to support CHC

    AETNA BEHAVIORAL HEALTH
    CIGNA BEHAVIORAL HEALTH (limited providers)
    THN-TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
    TRICARE


    Key 

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH - North Carolina Baptist Hospital
    LMC - Lexington Medical Center
    CHC - Cornerstone Healthcare
    Wilkes - Wilkes Regional Medical Center
    HPR- High Point Regional
    N/A - Not applicable to services provided at facility and/or CHC
    NC - Not Contracted, very low to no volume for facility and/or CHC

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