Ratings and Reviews

4.8 421 Ratings 49 Comments
CP concern for questions/worries	4.8
CP efforts to include in decisions	4.9
CP explanations of prob/condition	4.8
CP spoke using clear language	4.9
Friendliness/courtesy of CP	4.9
Likelihood of recommending CP	4.9
Patients' confidence in CP	4.9
Time CP spent with patient	4.8
Wait time at clinic	4.6

The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

Learn About Our Survey

Patient Comments

January 17, 2019he is a great doctor and listens to you
January 14, 2019Dr. Tolbert is very knowledgeable and efficient.
December 19, 2018Always appreciate the attitude and atmosphere in this practice, they treat you with kindness and respect.
December 18, 2018Excellent physician who I trust with his counsel and treatment.
December 3, 2018good
November 20, 2018Dr Tolbert always has your best interest at heart and answers any questions you have. Very professional and personal.
November 14, 2018The BEST doctor anyone could ever have!!!
November 13, 2018Would definitely recommend them to all I know.
November 1, 2018Dr Tolbert is an experienced doctor and I trust his judgement.
October 31, 2018Excellent physician
October 29, 2018No bad experiences.
October 9, 2018HAVE RECOMMENDED DR. TOLBERT MANY TIMES OVER THE YEARS!
October 3, 2018all ok
September 27, 2018My overall experwince is always great.
September 17, 2018Dr. Tolbert has always been an excellent health care provider very knowledgeable good bed side manners spends necessary time with his patients and speaks in a way you can understand . Keep up the great work Dr. Tolbert
September 10, 2018Dr. Tolbert is great.
September 6, 2018Great
September 5, 2018wonderful doctor
September 4, 2018Excellent caregiver. Concerned for patient care and peace of mind. Absolutely no complaints
August 27, 2018Dr Tolbert is an excellent care provider; very thankful for him
August 21, 2018An extraordinary physician, nursing staff and substitutes, blood lab, x-ray lab, and waiting area.
August 21, 2018Doctor visits are few and far between, however I always have a very good experience when I need to see Dr. T and Nurse Kathy.
August 11, 2018Doctor was very clear when ask questions.
August 10, 2018Very satisfied with doctor Tolbert.
August 7, 2018Dr Tolbert is the consummate family doctor, excellent in every way.
August 1, 2018He was the most caring of all doctors I've seen and said now that I was under his care I could see him as soon as I needed and he would fit me in
July 30, 2018All experiences good.
July 24, 2018Dr Tolbert is an excellent doctor he has been our family Dr for 30 years I have seen others but he is the best. he is very thorough and efficient
July 18, 2018I trust Dr Tolbert and would recommend him to anyone. He is an amazing care provider.I have back issues and he has been patient and very caring to me. I can't say enought good things about him.
July 3, 2018Excellent
June 28, 2018This being my first visit I was so pleased that we found *Dr. Tolbert. I look forward to using him as my primary dr. for a very long time! I think he will give me the very best care! Thank you for being so kind & understanding to me! 7. Down to earth!
June 27, 2018Dr. Tolbert was friendly and professional. I would recommend him highly.
June 20, 2018Dr. Tolbert has a nice bedside manner. He's very personable; radiates warmth. It was a nice visit.
June 14, 2018care provider always asks how I am and listens to me. then gives feedback and a plan if needed
June 4, 2018He's been the best dr. I've ever had 2 that why I've been his patient for years.
May 30, 2018I've never in my past healthcare providers experienced a more knowledgeable and courteous doctor.
May 17, 2018Always concerned and competent. I trust him in health care decisions.
May 12, 2018Frank Tolbert is the best primary care physician I have ever visited!
May 7, 2018The best doctor I have ever had. He is very friendly, courteous & knowledgeable.
April 30, 2018Dr Tolbert can diagnose any problem due to his knowledge and experience. I feel comfortable telling him about anything and rely on his advice.
April 13, 2018This provider is amazing! He fit me in, even with his busy schedule. I'm now trying a new antibiotic and hoping it's effective.
April 2, 2018excellent care.
April 2, 2018Good
April 1, 2018Dr. Tolbert is the most caring Doctor I have ever met. I have the utmost confidence in him. I walk in, I explain/describe the symptoms that I am experiencing, he knows immediately what the problem is runs tests to prove his diagnosis and treats it. He explains everything to me so that I am able to understand and then asks questions to make certain that I have a clear understanding. He is great!!!!
March 27, 2018We love Dr Tolbert!!!! He is truly the best and ALWAYS provides the best care possible!
March 16, 2018Dr. Tolbert has been my family doctor for over 25 years. He is the BEST! I don't know what I would do without him! I recommend him to all my friends and acquaintances.
March 14, 2018Dr. Tolbert is the best doctor!!
March 4, 2018I trust Dr. Tolbert and Ryan unconditionally. They have always taken care of our family and genuinely care for our well being.
February 27, 2018Dr. Tolbert is one of the few personnel there who has actually been there for any length of time. there is a certain amount of confidence that comes with seeing friendly faces that know you, as opposed to strangers who parrot the specified responses that are correct, but have the emotional impact of "do you want fries with that?"

Locations

Family Medicine - Bermuda Run

Formerly known as Family Medicine - Hillsdale

Address

147 Peachtree Lane

Advance, NC 27006

Get Directions

Hours of Operation

Mon - Fri: 8 am - 5 pm
Sat: 8 am - 12 pm

Appointments

336-713-2290

Credentials

Education

Medical College of Virginia Virginia Commonwealth University, 1983

Internship

Family Medicine, Wake Forest University Baptist Medical Center, 1984

Residency

Family Medicine, Wake Forest University Baptist Medical Center, 1986

Board Certifications

American Board of Family Medicine, Family Medicine

Positions

Physician - Wake Forest Health Network

Insurance

Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.

WFUHS - Wake Forest University Health Sciences (physician services)
NCBH - North Carolina Baptist Hospital
Davie - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
N/A - Not applicable to services provided at facility and/or CHC
NC - Not contracted, very low to no volume for facility and/or CHC

WAKE FOREST BAPTIST HEALTH
MANAGED CARE CONTRACTS - December 2017

PAYER	WFUHS	NCBH	DAVIE	LMC	CHC	Wilkes
AETNA (PPO & HMO)	X	X	X	X	X	X
AETNA MEDICARE	X	X	X	X	X	X
BCBSNC (PPO & HMO)	X	X	X	X	X	X
BLUE MEDICARE	X	X	X	X	X	X
BLUE VALUE	X	X	X	X	X	X
CAROLINA BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
CIGNA	X	X	X	X	X	X
CIGNA BEHAVIORAL HEALTH		X	N/A	N/A	N/A	N/A
CIGNA HEALTHSPRING MEDICARE ADVANTAGE	X	X	X	X	X	N/A
CIGNA LIFESOURCE (TRANSPLANTS)	X	X	N/A	N/A	N/A	N/A
COVENTRY/WELLPATH	X	X	X	X	X	X
CRESCENT PPO (ASHEVILLE)	X	X	NC	NC	NC	NC
DIRECT NET	X	X	NC	NC	NC	NC
FIRST HEALTH (COVENTRY)	X	X	X	X	X	X
FIRSTCAROLINACARE (PINEHURST, NC)	NC	X	NC	NC	NC	NC
GATEWAY HEALTH ALLIANCE (VIRGINIA)	X	X	NC	NC	NC	NC
GOLDEN RULE INS (UNITED)	X	X	X	X	X	X
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE)	X	X	NC	X	NC	NC
HUMANA CHOICECARE	X	X	X	X	X	X
HUMANA MEDICARE ADVANTAGE	X	X	X	X	X	X
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE)	X	X	N/A	N/A	N/A	N/A
MAGELLAN (BEHAVIORAL HEALTH)	X	X	N/A	N/A	X	N/A
MEDCOST	X	X	X	X	X	X
MEDCOST ULTRA	X	X	X	X	N/A	X
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY)	X	X	N/A	N/A	N/A	N/A
PREFERRED CARE OF VA INC	X	X	NC	NC	NC	NC
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY)	X	X	X	NC	X	NC
TWIN COUNTY (VIRGINIA)	X	X	NC	NC	NC	NC
UNITED BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY)	X	N/A	N/A	N/A	N/A	N/A
UNITED HEALTHCARE	X	X	X	X	X	X
UNITED HEALTHCARE MEDICARE	X	X	X	X	X	X
WELLPATH (COVENTRY)	X	X	X	X	X	X

LEXINGTON ONLY - Contracts specific to support Lexington employer groups, low volume
BEECHSTREET PPO
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
PHCS/MULTIPLAN

CHC ONLY - Contracts specific to support CHC
AETNA BEHAVIORAL HEALTH
CIGNA BEHAVIORAL HEALTH (limited providers)
THN - TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
TRICARE

KEY:
N/A = not applicable to services provided at facility and/or CHC
NC = Not Contracted, very low to no volume for facility and/or CHC
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
DAVIE - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center

myWakeHealth