Ratings and Reviews

4.8 430 Ratings 34 Comments
CP concern for questions/worries	4.8
CP efforts to include in decisions	4.8
CP explanations of prob/condition	4.9
CP spoke using clear language	4.9
Friendliness/courtesy of CP	4.9
Likelihood of recommending CP	4.8
Patients' confidence in CP	4.8
Time CP spent with patient	4.8
Wait time at clinic	4.5

The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

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Patient Comments

August 1, 2018He was the most caring of all doctors I've seen and said now that I was under his care I could see him as soon as I needed and he would fit me in
July 30, 2018All experiences good.
July 24, 2018Dr Tolbert is an excellent doctor he has been our family Dr for 30 years I have seen others but he is the best. he is very thorough and efficient
July 18, 2018I trust Dr Tolbert and would recommend him to anyone. He is an amazing care provider.I have back issues and he has been patient and very caring to me. I can't say enought good things about him.
July 3, 2018Excellent
June 28, 2018This being my first visit I was so pleased that we found *Dr. Tolbert. I look forward to using him as my primary dr. for a very long time! I think he will give me the very best care! Thank you for being so kind & understanding to me! 7. Down to earth!
June 27, 2018Dr. Tolbert was friendly and professional. I would recommend him highly.
June 20, 2018Dr. Tolbert has a nice bedside manner. He's very personable; radiates warmth. It was a nice visit.
June 14, 2018care provider always asks how I am and listens to me. then gives feedback and a plan if needed
June 4, 2018He's been the best dr. I've ever had 2 that why I've been his patient for years.
May 30, 2018I've never in my past healthcare providers experienced a more knowledgeable and courteous doctor.
May 17, 2018Always concerned and competent. I trust him in health care decisions.
May 12, 2018Frank Tolbert is the best primary care physician I have ever visited!
May 7, 2018The best doctor I have ever had. He is very friendly, courteous & knowledgeable.
April 30, 2018Dr Tolbert can diagnose any problem due to his knowledge and experience. I feel comfortable telling him about anything and rely on his advice.
April 13, 2018This provider is amazing! He fit me in, even with his busy schedule. I'm now trying a new antibiotic and hoping it's effective.
April 2, 2018excellent care.
April 2, 2018Good
April 1, 2018Dr. Tolbert is the most caring Doctor I have ever met. I have the utmost confidence in him. I walk in, I explain/describe the symptoms that I am experiencing, he knows immediately what the problem is runs tests to prove his diagnosis and treats it. He explains everything to me so that I am able to understand and then asks questions to make certain that I have a clear understanding. He is great!!!!
March 27, 2018We love Dr Tolbert!!!! He is truly the best and ALWAYS provides the best care possible!
March 16, 2018Dr. Tolbert has been my family doctor for over 25 years. He is the BEST! I don't know what I would do without him! I recommend him to all my friends and acquaintances.
March 14, 2018Dr. Tolbert is the best doctor!!
March 4, 2018I trust Dr. Tolbert and Ryan unconditionally. They have always taken care of our family and genuinely care for our well being.
February 27, 2018Dr. Tolbert is one of the few personnel there who has actually been there for any length of time. there is a certain amount of confidence that comes with seeing friendly faces that know you, as opposed to strangers who parrot the specified responses that are correct, but have the emotional impact of "do you want fries with that?"
January 25, 2018So far so good. Very pleased with Dr. Tolbert.
January 13, 2018allways my best doctor and friend
December 7, 2017Dr Tolbert is Best in Class!
November 3, 2017I have every confidence in this provider when he advises me on my medical condition and steps to take for improvement.
October 31, 2017Always a good experience with *Dr. Tolbert & staff!
October 29, 2017I always have a good experience with Dr. Tolbert & his staff. He has our family's trust.
October 28, 2017Dr. Tolbert is consistently an excellent physician.
October 25, 2017Good
September 26, 2017All good.
September 13, 2017Very satisfied with Dr. Tolbert and the other providers I have seen in this office.

Locations

Family Medicine - Hillsdale

Address

147 Peachtree Lane

Advance, NC 27006

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Hours of Operation

Mon - Fri: 8 am - 5 pm
Sat: 8 am - 12 pm

Appointments

336-713-2290

Credentials

Education

Medical College of Virginia Virginia Commonwealth University, 1983

Internship

Family Medicine, Wake Forest University Baptist Medical Center, 1984

Residency

Family Medicine, Wake Forest University Baptist Medical Center, 1986

Board Certifications

American Board of Family Medicine, Family Medicine

Positions

Physician - Wake Forest Health Network

Insurance

Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.

WFUHS - Wake Forest University Health Sciences (physician services)
NCBH - North Carolina Baptist Hospital
Davie - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
N/A - Not applicable to services provided at facility and/pr CHC
NC - Not contracted, very low to no volume for facility and/or CHC

WAKE FOREST BAPTIST HEALTH
MANAGED CARE CONTRACTS - December 2017

PAYER	WFUHS	NCBH	DAVIE	LMC	CHC	Wilkes
AETNA (PPO & HMO)	X	X	X	X	X	X
AETNA MEDICARE	X	X	X	X	X	X
BCBSNC (PPO & HMO)	X	X	X	X	X	X
BLUE MEDICARE	X	X	X	X	X	X
BLUE VALUE	X	X	X	X	X	X
CAROLINA BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
CIGNA	X	X	X	X	X	X
CIGNA BEHAVIORAL HEALTH		X	N/A	N/A	N/A	N/A
CIGNA HEALTHSPRING MEDICARE ADVANTAGE	X	X	X	X	X	N/A
CIGNA LIFESOURCE (TRANSPLANTS)	X	X	N/A	N/A	N/A	N/A
COVENTRY/WELLPATH	X	X	X	X	X	X
CRESCENT PPO (ASHEVILLE)	X	X	NC	NC	NC	NC
DIRECT NET	X	X	NC	NC	NC	NC
FIRST HEALTH (COVENTRY)	X	X	X	X	X	X
FIRSTCAROLINACARE (PINEHURST, NC)	NC	X	NC	NC	NC	NC
GATEWAY HEALTH ALLIANCE (VIRGINIA)	X	X	NC	NC	NC	NC
GOLDEN RULE INS (UNITED)	X	X	X	X	X	X
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE)	X	X	NC	X	NC	NC
HUMANA CHOICECARE	X	X	X	X	X	X
HUMANA MEDICARE ADVANTAGE	X	X	X	X	X	X
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE)	X	X	N/A	N/A	N/A	N/A
MAGELLAN (BEHAVIORAL HEALTH)	X	X	N/A	N/A	X	N/A
MEDCOST	X	X	X	X	X	X
MEDCOST ULTRA	X	X	X	X	N/A	X
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY)	X	X	N/A	N/A	N/A	N/A
PREFERRED CARE OF VA INC	X	X	NC	NC	NC	NC
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY)	X	X	X	NC	X	NC
TWIN COUNTY (VIRGINIA)	X	X	NC	NC	NC	NC
UNITED BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY)	X	N/A	N/A	N/A	N/A	N/A
UNITED HEALTHCARE	X	X	X	X	X	X
UNITED HEALTHCARE MEDICARE	X	X	X	X	X	X
WELLPATH (COVENTRY)	X	X	X	X	X	X

LEXINGTON ONLY - Contracts specific to support Lexington employer groups, low volume
BEECHSTREET PPO
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
PHCS/MULTIPLAN

CHC ONLY - Contracts specific to support CHC
AETNA BEHAVIORAL HEALTH
CIGNA BEHAVIORAL HEALTH (limited providers)
THN - TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
TRICARE

KEY:
N/A = not applicable to services provided at facility and/or CHC
NC = Not Contracted, very low to no volume for facility and/or CHC
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
DAVIE - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center

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