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Frequently Asked Questions

I am unsure if your services are right for our situation; is there anyone that I can talk to?

We understand that finding the right services can be hard, so we are happy to speak to you to explain what we provide and help you in your journey. Please call 336-716-1034 to schedule a time to meet with a team member for a consultation. 
 

What is counseling? Is it offered to caregivers and those with memory impairment?

Our counselors work with clients on strategies to overcome obstacles and personal challenges that they are facing. At MCP, we work with individuals who have received a memory diagnosis and/or their care partners and families. If you are unsure whether you or your loved one is appropriate for supportive counseling, please contact us.
 

Do you do cognitive screenings/testing for dementia?

The MCP does not do cognitive testing. If you are interested in testing related to aging-related memory loss, please reach out to the Geriatric Consult Clinic at 336-713-8250.
 

I’ve scheduled my first appointment, what should I expect?

The check-in process and the Intake Visit typically takes 1 to 1.5 hours. You can expect us to collect information to help us understand you or your loved one’s cognitive diagnosis and needs. During this visit, we will review MCP’s services and set up the most appropriate ongoing services.
 

Is there anything I should do before coming to MCP for services?

Prior to your first visit to MCP, we suggest signing up for MyAtriumHealth with a current email address. Please make sure to either send us a copy of a photo ID and your insurance card (front & back) or bring it with you to your first visit.
 

I’ve signed up for a support group, is there anything else I need to do?

No. Someone from MCP will contact you with dates and times before the group begins. 
 

Do you offer virtual and in-person services?

Yes! Currently, we are offering all services both in-person and virtually via phone or WebEx. Please check with your insurance provider regarding copays for telemedicine counseling visits, as they may differ from in-person copays.
 
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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