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Atrium Health Wake Forest Baptist
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Carolyn Ann Nguyen
  • Speech-Language Pathology
Carolyn Ann Nguyen

Carolyn Ann Nguyen

  • Speech-Language Pathology

Conditions and Treatments

  • Swallowing Disorders
  • Dysphagia
  • Head and Neck Cancer Dysphagia
View More
4.8 (121 Ratings)


Adult Provider



Skip Jump Links

    Conditions and Treatments

    • Swallowing Disorders
    • Neurologic Dysphagia
    • Cricopharyngeal Dysfunction
    • Dysphagia
    • Globus
    • Zenker's Diverticulum
    • Head and Neck Cancer Dysphagia
    • Globus Sensation
    • Upper Esophageal Strictures and Webs
    • Swallowing Evaluation
    • Tracheostomy Management
    • TEP
    • Swallowing Therapy
    • Dysphagia Treatment
    • Tracheoesophageal Voice Prosthesis
    • Laryngectomy

    View

    Ratings and Reviews

    4.8

    121 Ratings 44 Comments

    Listened to me 4.8
    Cared about me 4.8
    Clearly explained my problem or condition 4.8
    Included me in decisions about my care 4.8

    Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.

    Learn About Our Survey

    Patient Comments

    • September 27, 2023 She’s remarkable
    • September 26, 2023 Everyone was friendly and helpful.
    • September 1, 2023 Carolyn is a bright light of positivity. She is patient, caring, full of knowledge and easy to understand. Carolyn’s enthusiasm helps me work with her. My family and I are very happy to have her as my speech therapist. I look forward to completing all my therapies with Carolyn…Thank uuuuu Eddie
    • August 29, 2023 She was very personable and answered all my questions. I could tell she genuinely cared about my health
    • August 22, 2023 Could not ask for anyone any better.
    • August 10, 2023 She was fantastic!
    • August 8, 2023 Dr. Nguyen provided the most complete and compassionate care I've received at Wake Forest Baptist in several years of seeing practitioners.
    • July 31, 2023 Wish they would not have cut on me ever
    • July 25, 2023 Same as I said above. The best...
    • June 17, 2023 She was fantastic and enjoyed talking with her
    • June 15, 2023 She is the best. I would recommend her to anyone.
    • June 8, 2023 very caring and understanding
    • June 6, 2023 Carolyn is great, and she is from Florida and Baptist is very lucky to have a person of her caliber on there staff, she is a true Gator fan and will help all you Demon Deacons acheive greater greatness.
    • May 25, 2023 Very patient & kind.
    • May 17, 2023 Friendly and helpful in teaching me how to use my speaking device.
    • May 11, 2023 Very down to earth doctor. Explains everything where I understood it. Went above and beyond for my care
    • May 5, 2023 Very nice made you feel comfortable explaining everything in detail
    • May 4, 2023 Personable, professional, knowledgeable, helpful, kind.
    • April 13, 2023 She took time to explain and answer all questions.
    • March 22, 2023 Excellent care and treatment, would highly recommend
    • March 16, 2023 She is the best Dr. She is easy to understand. She makes you feel good about yourself.
    • March 15, 2023 She works with patients in all ways possible. She explains things very well.
    • March 13, 2023 Carolyn is a wonderful help! She explained everything so well!
    • March 8, 2023 Carolyn Nguyen is very personable along with great confidence and command of her testing (swallow endoscopy) procedures, explanations and interpretations.
    • March 4, 2023 She was very through She explained everything. She took her time and care to make sure I knew what she was doing when she was doing it.
    • February 20, 2023 Carolyn was great caring and knowledgeable
    • February 16, 2023 Awesome as usual......??
    • February 15, 2023 Wonderful person
    • February 7, 2023 Wow I was just blown away, so much care and love.
    • February 7, 2023 Very caring - explained procedures well- patient and reassuring- explained tests in detail
    • February 2, 2023 Very nice
    • December 29, 2022 Carolyn was wonderful. She explained everything well and made it as easy as possible. Very nice. Not a great lunch. lol.
    • December 29, 2022 loved her very friendly and answered all my questions
    • December 28, 2022 Ms. Nguyen was friendly and personable. She was thorough while giving me instructions for the procedure and made sure I understood each step. Afterwards she answered all my questions and told me what to expect going forward. excellent customer service and professional knowledge!
    • December 17, 2022 She greets you with a smile, behind her mask, and does everything possible to make you comfortable and relaxed. She also ask how you are doing, and she listens and welcomes any questions you may have.
    • December 15, 2022 Carolyn was very serious about her job, very professional and concerned about patients level of outcome and explained results thoroughly and offered helpful advice, really enjoyed working with, a great asset to your team.
    • December 15, 2022 She??s the best!!
    • November 13, 2022 One of the most caring professional. Excellent at her job. The hospital should be grateful to have her.
    • November 12, 2022 Knowledgable and kind
    • October 28, 2022 Very nice and professional
    • October 26, 2022 Carolyn included my husband in the conversation about results and plans. She is compassionate and listened to my concerns. She genuinely wants what is best for me and asked if I would follow up with her in a year as my muscular dystrophy progresses.
    • October 22, 2022 Highly recommend Carolyn
    • October 19, 2022 She is wonderful. Professional, caring,and explains everything to me
    • October 18, 2022 Caring and knowledge. She offered opportunity to coordinate medical visits.

    Locations

    Voice and Swallowing Center

    Address

    131 Miller St.

    Winston-Salem, NC 27103

    Get Directions

    Appointments

    336-716-4161
    Voice and Swallowing Center, 131 Miller St. - Google Maps

    Hearing and Speech - Medical Plaza Miller

    Address

    131 Miller St.

    2nd Floor

    Winston-Salem, NC 27103

    Get Directions

    Appointments

    336-716-3103
    336-716-8161 (FAX)
    Hearing and Speech - Medical Plaza Miller, 131 Miller St. - Google Maps

    Credentials

    Education

    • BHS, University of Florida, 2017
    • MA, University of Florida, 2019

    Positions

    • Speech and Language Pathologist

    Insurance

    Insurance Accepted

    This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

    Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

    If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.


    Key

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH
    - North Carolina Baptist Hospital
    LMC
    - Lexington Medical Center
    CHC
    - Cornerstone Healthcare
    Wilkes
    - Wilkes Regional Medical Center
    HPR
    - High Point Regional
    N/A
    - Not applicable to services provided at facility and/or CHC
    NC
    -Not Contracted, very low to no volume for facility and/or CHC


    Wake Forest Baptist Health Managed Care/MA Contracts - January2022

    AETNA CONNECTED ACA/Exchange: Accepted at all locations

    AETNA (PPO & HMO): Accepted at all locations

    AETNA MEDICARE: Accepted at all locations

    AETNA WHOLE HEALTH: Accepted at all locations

    ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)

    AMBETTER OF NC: Accepted at all locations

    AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations

    APEX MEDICARE ADVANTAGE: Accepted at all locations

    BCBSNC (PPO & HMO): Accepted at all locations

    BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations

    BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations

    BLUE MEDICARE: Accepted at all locations

    BLUE VALUE: Accepted at all locations

    CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    CIGNA: Accepted at all locations

    CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)

    CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)

    CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    COVENTRY/WELLPATH: Accepted at all locations

    CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    DEVOTED HEALTH: Accepted at all locations

    DIRECT NET:
    Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)

    FIRST HEALTH (COVENTRY): Accepted at all locations

    FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)

    GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    GOLDEN RULE INS (UNITED): Accepted at all locations

    HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)

    HEALTHTEAM ADVANTAGE: Accepted at all locations

    HUMANA CHOICECARE: Accepted at all locations

    HUMANA MEDICARE ADVANTAGE: Accepted at all locations

    LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)

    MEDCOST: Accepted at all locations

    MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)

    OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)

    PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)

    TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)

    UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)

    UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)

    UNITED HEALTHCARE: Accepted at all locations

    UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations

    UNITED HEALTHCARE MEDICARE: Accepted at all locations

    VA CCN: Accepted at all locations

    WELLCARE: Accepted at all locations

    WELLPATH (COVENTRY): Accepted at all locations 


    Key 

    WFUHS - Wake Forest University Health Sciences (professional services)
    NCBH - North Carolina Baptist Hospital
    LMC - Lexington Medical Center
    CHC - Cornerstone Healthcare
    Wilkes - Wilkes Regional Medical Center
    HPR- High Point Regional
    N/A - Not applicable to services provided at facility and/or CHC
    NC - Not Contracted, very low to no volume for facility and/or CHC

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    Wake Forest Baptist does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, disability or source of payment. 

    Learn more about our nondiscrimination policy and services available to you.

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