Pediatric Virtual Primary Care

Q: What’s the difference between pediatric virtual primary care and other virtual health care options?

Unlike other @types of pediatric telehealth visits we offer – where you connect with a telemedicine doctor or advanced practice professional for sick visits or one-time medical needs – you’re establishing ongoing care for your child with a virtual pediatrician. Your child’s pediatric virtual primary care provider is your first point of contact for a much broader range of services.

Atrium Health Levine Children's Pediatrics Virtual offers preventive care, sick visits, and chronic disease care over secure video. Find an online pediatrician today.

With pediatric virtual primary care, your child gets the same expert care as an in-person visit – just through video visits that work around your schedule – anytime, anywhere*. Whether it’s a well visit, a sick visit or care for a chronic condition, your child will get consistent, quality care from a virtual pediatrician you can depend on.

*You must be in North Carolina, South Carolina or Georgia at the time of your child's visit.

Benefits of pediatric virtual primary care

Scheduled video visits available 8 a.m to 8 p.m., including weekends
Care for ages 0-17
Board-certified pediatric providers
Coordinated access to top pediatric specialists and Atrium Health Levine Children’s Brenner Children’s Hospital, if needed
Insurance accepted, no extra fees

Services

Well visits, with coordination of in-person care
Sick visits for colds, rashes, sprains and other nonurgent symptoms
Educational visits for parenting support, newborn care, nutrition and sleep hygiene
Behavioral and mental health visits, including depression and anxiety
Management of chronic disease like ADHD, post-concussion syndrome and asthma
Online prescription refills and medication management
eVisit messaging for minor conditions, with a response within 24 hours

How it works

Once you select your pediatric virtual primary care provider and schedule your first appointment, here’s what you can expect.

Step 1: Before your visit

Because all visits are online via secure video connection, you don’t need to worry about commuting to the doctor’s office or sitting in a waiting room with your child. Instead, just log in to MyAtriumHealth by smartphone, tablet or computer a few minutes before your visit and make sure your child is present with you on video.

For the best experience, ensure you have a strong internet connection and your device’s camera, microphone and speakers are working as they should. You might also need your insurance card and a form of photo identification.

Step 2: During your visit

Each visit is customized to your child’s unique needs. Depending on the reason for their visit, your child’s virtual provider may ask how your child is feeling, explain recent labs and testing, and examine physical symptoms.

Step 3: After your visit

At the end of your visit, your pediatric provider will review the next steps for your child’s care. They’ll also fill existing or new prescriptions and begin coordinating any follow-up visits, if needed.

Frequently Asked Questions about Pediatric Virtual Primary Care

What are pediatric virtual primary care visit hours?

Virtual pediatric providers are available 7 days a week from 8 a.m.-8 p.m., offering flexible appointment times that work around your child’s schedule.

See all of our pediatric telehealth offerings.

Which conditions and symptoms can pediatric virtual primary care address?

Pediatric virtual primary care providers diagnose and treat many of the same conditions and symptoms as in-person visits, including:

Abdominal discomfort, nausea or vomiting
Acid reflux
Acute cough
Acute sinusitis
Acne
ADHD
Allergies
Anxiety
Bronchitis
Chronic disease management
Constipation or diarrhea
COVID
Depression
Eye discharge or drainage
Flu or cold
Headache
Mental health services
Minor burns or skin injuries
Nasal congestion
Neck and back pain
Online prescription refills
Parenting guidance or questions
Pink eye or red eye
Runny nose
School concerns
Skin rashes
Sleep concerns
Sore throat
Sprains and strains
Stuffy nose
Upper respiratory infection
Urinary concerns

Who can use virtual pediatric primary care?

Children under age 18 can receive care from a virtual pediatric provider, as long as a parent or guardian is present during the video visit. Parents or guardians can schedule video visits for children ages 0-17. Learn more about proxy/dependent care.

For people 18 or older, appointments can be scheduled directly with a virtual family medicine provider.

Who will we see during our visit?

All visits are with your virtual pediatrician, and your care team, so you’ll always see a familiar face.

What if my child needs in-person care?

Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include lab work, vaccines, diagnostic testing and screenings. Children will also need to be seen in person for conditions like ear infections.

When in-person care is needed, we’ll partner with a nearby Atrium Health Levine Children’s Brenner Children’s Hospital location to coordinate your child’s care. If more specialized services are needed, we’ll seamlessly refer your child to the best specialists and hospitals in the region.

Can I have pediatric virtual primary care appointments anywhere?

If you're physically located in North Carolina, South Carolina or Georgia at the time of your child’s visit, you can have an online pediatric appointment.

What’s the difference between pediatric virtual primary care and other virtual health care options?

Unlike other types of pediatric telehealth visits we offer – where you connect with a telemedicine doctor or advanced practice professional for sick visits or one-time medical needs – you’re establishing ongoing care for your child with a virtual pediatrician. Your child’s pediatric virtual primary care provider is your first point of contact for a much broader range of services.

Does insurance cover pediatric virtual primary care visits?

The costs, fees and insurance coverage of pediatric virtual primary care are the same as traditional, in-person pediatric care. Check with your health insurance provider for specific details on what your plan covers.

Are video visits secure?

Yes, Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.

What will I need for my child’s virtual visit?

All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.

You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll have video visits, communicate with your doctor and request refills.

I don't see my question here. Where can I learn more?

For answers to any other questions, call our video visit support team at 855-799-0044.

Providers

Insurance

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.

Key

WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital (Includes Davie)
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC

Wake Forest Baptist Health Managed Care/MA Contracts - April 2024

AETNA CONNECTED NC ACA/Exchange: Accepted at all locations

AETNA NC PREFERRED+: Accepted at all locations

AETNA (PPO & HMO): Accepted at all locations

AETNA MEDICARE: Accepted at all locations

AETNA WHOLE HEALTH: Accepted at all locations

ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at all locations

AMBETTER OF NC: Accepted at all locations

AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations

BCBSNC (PPO & HMO): Accepted at all locations

BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations

BLUE LOCAL WITH ATRIUM HEALTH: Accepted at all locations

BLUE MEDICARE: Accepted at all locations

BLUE VALUE: Accepted at all locations

CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at LMC, Wilkes and High Point)

CIGNA: Accepted at all locations

CIGNA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and High Point (not applicable to services provided at LMC, CHC and Wilkes)

CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, LMC, CHC and High Point (not applicable to services provided at Wilkes)

CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at LMC, CHC, Wilkes and High Point)

CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

DEVOTED HEALTH (MEDICARE ADVANTAGE): Accepted at all locations

DIRECT NET: Accepted at WFUHS, NCBH, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)

FIRST HEALTH NETWORK: Accepted at NCBH, LMC, Wilkes and High Point (not contracted, very low to no volume for WFUHS and CHC)

FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, LMC, CHC, Wilkes and High Point)

GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for CHC, Wilkes and High Point)

HEALTHTEAM ADVANTAGE: Accepted at all locations

HUMANA CHOICECARE: Accepted at all locations

HUMANA MEDICARE ADVANTAGE: Accepted at all locations

LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at LMC, CHC, Wilkes and High Point)

MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at LMC, Wilkes and High Point)

MEDCOST: Accepted at all locations

MEDCOST ULTRA: Accepted at WFUHS, NCBH, LMC, Wilkes and High Point (not applicable at CHC)

PHCS/MULTIPLAN: Accepted at NCBH, CHC, LMC and High Point (not contracted, very low to no volume for WFUHS and Wilkes)

OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at LMC, CHC, Wilkes and High Point)

PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)

TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for LMC, CHC, Wilkes and High Point)

UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at LMC and Wilkes)

UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, LMC, CHC, Wilkes and High Point)

UNITED HEALTHCARE: Accepted at all locations

UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations

UNITED HEALTHCARE MEDICARE: Accepted at all locations

VA CCN: Accepted at all locations

WELLCARE (MEDICARE ADVANTAGE): Accepted at all locations

LMC ONLY: Contracts specific to support Lexington employer groups, low volume
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES

CHC ONLY: Contracts specific to support CHC
TRICARE

Key

WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital (Includes Davie)
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC