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Pediatric Virtual Primary Care

Q: What’s the difference between pediatric virtual primary care and other virtual health care options?

Unlike other @types of pediatric telehealth visits we offer – where you connect with a telemedicine doctor or advanced practice professional for sick visits or one-time medical needs – you’re establishing ongoing care for your child with a virtual pediatrician. Your child’s pediatric virtual primary care provider is your first point of contact for a much broader range of services.

With pediatric virtual primary care, you can choose an Atrium Health Levine Children’s pediatrician for your child's ongoing care that you'll always see through flexible video visits, available 7 days a week from 8 a.m. to 8 p.m.

The Convenience of an Online Pediatrician, with Care You Trust

With pediatric virtual primary care, your child gets the same expert care as an in-person visit – just through video visits that work around your schedule – anytime, anywhere*. Whether it’s a well visit, a sick visit or care for a chronic condition, your child will get consistent, quality care from a virtual pediatrician you can depend on.

After your first video visit, you’ll have an established virtual pediatrician for all of your child’s primary care needs, including help coordinating in-person care, if needed. And because your virtual pediatrician is part of Atrium Health Levine Children’s, you’ll have access to the quality, award-winning care you’d expect – with the added flexibility of virtual care.

*You must be in North Carolina, South Carolina or Georgia at the time of your child's visit.

Why Use Pediatric Virtual Primary Care?

Scheduled video visits available 8 a.m to 8 p.m., including weekends
Care for ages 0-17
Board-certified pediatric providers
Coordinated access to top pediatric specialists and Atrium Health Levine Children’s Brenner Children’s Hospital, if needed
Insurance accepted, no extra fees

Start by scheduling your first appointment with a virtual pediatrician online or call 704-468-0350.

Find a Provider

Pediatric Care Online: Services to Support Your Child’s Health

Whether your child is under the weather or you have a question about their development, your virtual pediatrician is here for you.

Available services include:

Well visits, with coordination of in-person care.
Sick visits for colds, rashes, sprains and other nonurgent symptoms.
Educational visits for parenting support, newborn care, nutrition and sleep hygiene.
Behavioral and mental health visits, including depression and anxiety.
Management of chronic disease like ADHD, post-concussion syndrome and asthma.
Online prescription refills and medication management.
eVisit messaging for minor conditions, with a response within 24 hours.

How Do Online Pediatrician Appointments Work?

Once you select your pediatric virtual primary care provider and schedule your first appointment, here’s what you can expect.

Step 1: Before your visit

Because all visits are online via secure video connection, you don’t need to worry about commuting to the doctor’s office or sitting in a waiting room with your child. Instead, just log in to MyAtriumHealth by smartphone, tablet or computer a few minutes before your visit and make sure your child is present with you on video.

For the best experience, ensure you have a strong internet connection and your device’s camera, microphone and speakers are working as they should. You might also need your insurance card and a form of photo identification.

Step 2: During your visit

Each visit is customized to your child’s unique needs. Depending on the reason for their visit, your child’s virtual provider may ask how your child is feeling, explain recent labs and testing, and examine physical symptoms.

Step 3: After your visit

At the end of your visit, your pediatric provider will review the next steps for your child’s care. They’ll also fill existing or new prescriptions and begin coordinating any follow-up visits, if needed.

Schedule your child's appointment

Frequently Asked Questions about Pediatric Virtual Primary Care

What are pediatric virtual primary care visit hours?

Virtual pediatric providers are available 7 days a week from 8 a.m.-8 p.m., offering flexible appointment times that work around your child’s schedule.

See all of our pediatric telehealth offerings.

Which conditions and symptoms can pediatric virtual primary care address?

Pediatric virtual primary care providers diagnose and treat many of the same conditions and symptoms as in-person visits, including:

Abdominal discomfort, nausea or vomiting
Acid reflux
Acute cough
Acute sinusitis
Acne
ADHD
Allergies
Anxiety
Bronchitis
Chronic disease management
Constipation or diarrhea
COVID
Depression
Eye discharge or drainage
Flu or cold
Headache
Mental health services
Minor burns or skin injuries
Nasal congestion
Neck and back pain
Online prescription refills
Parenting guidance or questions
Pink eye or red eye
Runny nose
School concerns
Skin rashes
Sleep concerns
Sore throat
Sprains and strains
Stuffy nose
Upper respiratory infection
Urinary concerns

Who can use virtual pediatric primary care?

Children under age 18 can receive care from a virtual pediatric provider, as long as a parent or guardian is present during the video visit. Parents or guardians can schedule video visits for children ages 0-17. Learn more about proxy/dependent care.

For people 18 or older, appointments can be scheduled directly with a virtual family medicine provider.

Who will we see during our visit?

All visits are with your virtual pediatrician, and your care team, so you’ll always see a familiar face.

What if my child needs in-person care?

Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include lab work, vaccines, diagnostic testing and screenings. Children will also need to be seen in person for conditions like ear infections.

When in-person care is needed, we’ll partner with a nearby Atrium Health Levine Children’s Brenner Children’s Hospital location to coordinate your child’s care. If more specialized services are needed, we’ll seamlessly refer your child to the best specialists and hospitals in the region.

Can I have pediatric virtual primary care appointments anywhere?

If you're physically located in North Carolina, South Carolina or Georgia at the time of your child’s visit, you can have an online pediatric appointment.

What’s the difference between pediatric virtual primary care and other virtual health care options?

Unlike other types of pediatric telehealth visits we offer – where you connect with a telemedicine doctor or advanced practice professional for sick visits or one-time medical needs – you’re establishing ongoing care for your child with a virtual pediatrician. Your child’s pediatric virtual primary care provider is your first point of contact for a much broader range of services.

MyAtriumHealth

Pediatric Virtual Primary Care

The Convenience of an Online Pediatrician, with Care You Trust

Why Use Pediatric Virtual Primary Care?

Pediatric Care Online: Services to Support Your Child’s Health

How Do Online Pediatrician Appointments Work?

Step 1: Before your visit

Step 2: During your visit

Step 3: After your visit

Frequently Asked Questions about Pediatric Virtual Primary Care

What are pediatric virtual primary care visit hours?

Which conditions and symptoms can pediatric virtual primary care address?

Who can use virtual pediatric primary care?

Who will we see during our visit?

What if my child needs in-person care?

Can I have pediatric virtual primary care appointments anywhere?

What’s the difference between pediatric virtual primary care and other virtual health care options?

Does insurance cover pediatric virtual primary care visits?

Are video visits secure?

What will I need for my child’s virtual visit?

I don't see my question here. Where can I learn more?

Find a virtual pediatric provider for your child’s ongoing care

Mandana Farhadieh Morales, MD

Shallon Tore' Craddock, MD

Michael Resnick Parsons, MD