Additional Languages Spoken
German, Spanish
Marcela Isabel Heinrich, MD
Marcela Isabel Heinrich, MD
Ratings and Reviews
4.9131 Ratings 57 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Cared about me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- April 28, 2023 As a pediatric healthcare provider and parent, I aspire every day to make my patients and their families feel as cared for as we have for the past 15 years. She walks in the room and instantly makes children and their families know that she is entirely focused on them. Her rapport with the neurodivergent is peaceful and kind.
- April 8, 2023 Conozco a la Dr Heinrich desde hace 18 años y desde que atendió la primera vez a mi hija y ahora a mi hijo. Pude ver la pasión con la que hace su trabajo. Siempre me escucha con atención y se preocupa de la saludos de mis hijos hasta en extra horas de trabajo. Amable, respetuosa y con una gran calidez al atendernos. Gracias Dr Marcela.
- April 4, 2023 My child loves Dr. Heinrich. She listens attentively and allowsher to participate in any decisions regarding her care. She also lets her talk with her alone just in case there is something she doesn't feel comfortable saying in front of me. I'm grateful for that.
- March 29, 2023 We love Dr. Heinrich!!! She listens and shows true care & love for her patients.
- March 7, 2023 We really love Dr. Heinrich. I have no complaints about her demeanor, expertise, or compassion. My only issue previously mentioned is that for the mental health recommendation, I would have wanted that discussed privately since we cannot afford therapy, nor do I really feel it's necessary. MDs in general have a lack of awareness when it comes to cost of care, procedures, etc. Options are limited for the working middle class.
- February 20, 2023 Exelente!
- February 11, 2023 Dr. Heinrich was my pediatrician growing up and now she is my son’s. I have personal experience being her patient and know he will be very well taken care of and listened to. I’m very grateful for her care, you can tell she is passionate about her field.
- February 8, 2023 She always nice, friendly, knowledgeable she is the best!
- February 3, 2023 Excelente pediatra
- January 31, 2023 Una excelente pediatra te habla con amabilidad y claridad sobre tu hij@
- January 27, 2023 Bueno me encanta ir me siento bien cómoda y agradezco que siempre sean muy amables son los mejores
- January 22, 2023 She was polite and caring, as always. The BEST pediatrician, ever!
- January 20, 2023 I highly recommend Dr. Heireich as a physician. She listens to her patients and gives them the time and attention needed .
- January 11, 2023 Dr. Heinrich is a fantastic physician. She is very knowledgeable I trust her opinions. She and her nursing staff are very friendly and approachable. I would highly recommend her.
- January 4, 2023 She is the best.
- December 31, 2022 Exelente. Doctora. Estoy. My. Satisfecha. Por. Mi. Sijo. Siempre. La. Mejor. Atenci??n.
- December 15, 2022 Very caring and thoughtful with her words and explanations. Truly an excellent doctor.
- December 13, 2022 No hay palabras para agradecer a la doctora Marcela Heinrich por todas las atenciones que tiene para con mis hijos siempre preocupa y atenta con cada uno de ellos.Gracias por todas sus atenciones doctora.
- November 30, 2022 Muy amable, axecible, considero buena experiencia medica con ella y muy profesional, estoy contento con ella
- November 30, 2022 Dr. Heinrich has provided care for my children for many years. We trust her medical expertise and she has always been warm and friendly at each visit. I would highly recommend Dr. Heinrich for your child's care.
- November 28, 2022 During the visit, we encountered an obstacle. My child is a minor, yet we still must maintain a certain degree of privacy for his needs because he is between adulthood and adolescence. I don't know how well she addressed the reason for the visit to maintain his privacy. As far as the results, he preferred that method to save time and yet address his needs.
- November 26, 2022 Dr. Heinrich is always professional and gives excellent medical advice
- November 26, 2022 Dr. Heinrich is always very caring, professional and I could not ask for a better pediatrician. So glad to have had her caring for my children for the past 16+ years!! She is the best!
- November 23, 2022 She is the best
- November 14, 2022 She is always kind, knowledgeable, respectful she is the best!
- November 7, 2022 I so bless to have Dr Marcela Heinrich as a my children pediatric!!! My daughter is so happy with her.
- November 3, 2022 Very knowledgeable and easy to talk to. She takes the time to listen and answer all our questions. We never feel rushed, during our visits and she??s punctual.
- November 1, 2022 Excelente pediatra, estamos muy felices de poder contar con la doctora
- October 26, 2022 Dr Heinrich was so supportive of us as new parents and put me at ease about taking care of our newborn.
- October 20, 2022 She is the best, most thorough Dr. We have been a patient of hers and her partner for over 10 years and I think they are the best practice available.
- October 20, 2022 Dr. Heinrich is awesome. But almost every appointment we have at Westgate runs very very late. In addition, the practice was unable to schedule my child's flu and covid shot on the same day due to "staffing issues." We decided to just go to a pharmacy instead. A Friday covid/flu shot clinic would be very helpful due the side effects after the covid shot (hard to go to school the next day).
- October 4, 2022 Es muy atenta, siempre escucha al paciente, busca la manera de atender a sus pacientes aunque esta con todas las citas del dia, para nosotros es la mejor doctora.
- September 27, 2022 La mejor
- September 21, 2022 La doctora siempre se preocupa por sus paciente y que ellos este bien.
- September 21, 2022 One of the most caring and active listening pediatricians!!! Love her!!!
- September 18, 2022 She??s always nice and really knows her way around children.
- September 15, 2022 Mis hijos no pod??an tener una mejor pediatra! Estoy muy contenta con ella! Y los ni_os se sienten c??modos y seguros cuando hablan con ella. En pocas palabras la mejor!!!
- September 7, 2022 Muchas gracias Doctora marcela Siempre muy amable estoy muy contenta que mis hijos tengan una s?per doctora como usted ????
- September 7, 2022 Dr Marcela is the best ever! She always kind, knowledgeable and very professional, she cares about my kids health thank you
- August 25, 2022 La pediatra marcela es la mejor .
- August 24, 2022 She is the best
- August 11, 2022 The most intelligent and professional healthcare provider I have ever met.
- August 8, 2022 She was very friendly and loved that she also spoke spanish.
- August 5, 2022 Dr. Heinrich is wonderful.
- August 1, 2022 She was fantastic. She is the best pediatrician!
- July 31, 2022 Excelente doctora, nos encanta su manera de atender a nuestros hijos
- July 26, 2022 Simplemente la mejor pediatraen Winston Salem
- July 21, 2022 Es muy preocupada por sus pacientes, es amable, se toma su tiempo para escuchar y explicar, es la mejor Doctora, es muy cari_osa y extremadamente cuidadosa, Gracias Dra. Marcela
- July 17, 2022 Muy amable y con mucho conocimiento
- July 12, 2022 Marcela Heinrich is a fantastic pediatrician! She is caring, insightful, solution oriented and so intelligent! Grateful to have her caring for my children for 16 years and growing!
- June 25, 2022 I love Dr.Heinrich she is the absolute best she speaks both Spanish and English, she is the nicest person, and she really does take the time to look at your child and listen to you, and she doesn??t just diagnose your kid with something just to get your visit over with like some other doctors there.
- June 14, 2022 she is very pretty, I know she is a very busy doctor, I like that she doesn't read! the son's file, just when he is going to be treated, that reflects me, that she takes her time beforehand for my son, and doctors who see the file at the time of each boy's appointment, he shows little interest in his patients And they don't know how difficult it is for this family to be treated by a doctor. Marcela, I liked her as a doctor for my autistic boy. I knew that I had that condition, that in the other medical center they did not want to help me and said that the only help that qualified was the school, and? if the school didn't help my son with a disability properly and his previous doctor didn't help either? who was going to help him understand himself... and us understand HIS PARENTS
- June 11, 2022 Dr. Heinrich is very caring. She is great with children and with families! She always wants the best for my son. Shes wonderful!
- June 9, 2022 Dr. Heinrich is the best! Very kind, practical, and knowledgeable. We love her!
- May 31, 2022 Dr. Marcela Heinrich is amazing. She is extremely compassionate and intelligent. She communicates effectively. She speaks to and connects with my daughter. Yania looks forward to seeing her and enjoys her time with Dr. Heinrich.
- May 26, 2022 She??s an awesome and knowledgeable pediatrician!! So happy to have her as our children??s doctor!!
- May 24, 2022 Dr Heinrich is awesome! She is kind, friendly, thorough but efficient, and extremely knowledgeable! We love her and highly recommend her to all the patients!
Locations
Hours of Operation
Mon and Thurs: 8 am - 7 pm
Tues, Wed, Fri: 8 am - 5 pm
Sat: 8:30 am - 12:30 pm*
*By appointment only
Credentials
Education
- MD, Wake Forest School of Medicine, 1996
Internship
- Pediatrics, Wake Forest Baptist Medical Center, 1997
Residency
- Wake Forest Baptist Medical Center, 1997
- Pediatrics, Wake Forest Baptist Medical Center, 1999
- Wake Forest Baptist Medical Center, 1999
Positions
- Physician - Wake Forest Health Network
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC