Additional Languages Spoken
German, Spanish
Marcela Isabel Heinrich, MD
Marcela Isabel Heinrich, MD
Ratings and Reviews
4.9126 Ratings 39 Comments |
|
|---|---|
| Listened to me | 4.9 |
| Cared about me | 4.9 |
| Clearly explained my problem or condition | 4.9 |
Within Atrium Health, we use survey results to better understand what is important to our patients and how we can improve healthcare experiences. The overall Patient Rating score comes from the questions on our Medallia Patient Experience Survey. Responses are measured on a scale, where 0 represents "very poor" and 10 represents "very good.” Those scores are shown as 1 to 5 stars on the provider’s profile.
Patient Comments
- November 29, 2023 Seeing as this was our 3rd visit for URI in the last week (1st Clemmons Urgent who did NOTHING, 2nd 2 days later K-ville Urgent at least gave antibiotic and tested her for 4 things) finally made it to Dr. Heinrich 3 days after that who rx'd another antibiotic more tailored for her symptoms and said she'll be ready for school by Monday and my daughter was. Dr. Heinrich is the best all around!!
- November 25, 2023 Thank you so much Dr. Heinrich you always go above and beyond to make sure everything is taking care of.
- November 14, 2023 Dr . Marcela Heinrich was very sweet and caring she answered all of our questions and concerns .
- October 22, 2023 Muy buena atencion. Dios los bendiga
- October 17, 2023 Dr Heinrich always listens to the boys. She will then listen to me as a mom. Our visits involve 1-2 hours driving time, it is worth every second.
- October 7, 2023 Dr Heinrich is an excellent pediatrician. At times I disagree with the treatment and I think that my children have had to endure undue suffering that could be shortened. Most of the time the treatment is 100%. Also the waiting is tough at times. The patience is not an issue, sitting on a hard chair is tough. Dr Heinrich is very good about returning phone calls, emails and when she can't she has another team member do so.
- September 29, 2023 Thank you Dr. Heinrich and Westgate Pediatrics for all those wonderful past years of care for our three beautiful girls and we look forward to many more!!!
- September 26, 2023 Una excelente doctora y una excelente profesional,siempre muy atenta y explica todo con mucha claridad,estoy muy contenta con la doctora de mi niña
- August 31, 2023 Very reassuring and understanding! Made the visit feel comfortable, welcoming , and equal amongst other similar incidents like ours!
- August 30, 2023 Extremely caring physician. She took the time to explain what is happening right now, and helped us to prepare a plan moving forward.
- August 26, 2023 We've known her for a while. She is the best!
- August 25, 2023 She cares about her patients and listens all the time.
- August 22, 2023 marcela is a gem, she deserves the world
- August 7, 2023 Es una excelente doctora xq se preocupa x satisfacer al paciente y nosotras las mamás una repuesta a nuestras preocupaciones sobre nuestros hijos
- August 4, 2023 Amazing pediatrician! She listens, cares and provides useful guidance and cites recent medical literature to help support those recommendations. We love her!
- July 23, 2023 Best doctor ever
- July 21, 2023 She’s just the best, of the best, period.
- July 4, 2023 Gracias por ser el médico dedicado, atenta y compasiva que eres! Siempre vas más allá y trabajas incansablemente para lograr un resultado saludable. Me siento muy bendecida de conocerte y tenerte como médico de mi bebe, eres increíble Gracias por todo
- June 27, 2023 Dr. Marcela Heinrich is the best Pediatrician. I have been lucky enough to have her for 17+ years for my two children. She's incredibly smart, listens well, offers advice, she's professional, so knowledgeable, honest, highly respected and a wonderful communicator.
- May 31, 2023 Dr Heinrich has been our pediatrician since my children were born. She really cares about her patients and their families. The entire staff is committed to providing the same type of care that they would for their own family.
- May 19, 2023 As usual, Dr. Heinrich sat and FULLY listened to what the issue was and was quick to find a solution that was 100% accurate. She is the epitome of caring and compassion that is not found so easily in today's world!! We love her so much!!
- April 28, 2023 As a pediatric healthcare provider and parent, I aspire every day to make my patients and their families feel as cared for as we have for the past 15 years. She walks in the room and instantly makes children and their families know that she is entirely focused on them. Her rapport with the neurodivergent is peaceful and kind.
- April 8, 2023 Conozco a la Dr Heinrich desde hace 18 años y desde que atendió la primera vez a mi hija y ahora a mi hijo. Pude ver la pasión con la que hace su trabajo. Siempre me escucha con atención y se preocupa de la saludos de mis hijos hasta en extra horas de trabajo. Amable, respetuosa y con una gran calidez al atendernos. Gracias Dr Marcela.
- April 4, 2023 My child loves Dr. Heinrich. She listens attentively and allowsher to participate in any decisions regarding her care. She also lets her talk with her alone just in case there is something she doesn't feel comfortable saying in front of me. I'm grateful for that.
- March 29, 2023 We love Dr. Heinrich!!! She listens and shows true care & love for her patients.
- March 7, 2023 We really love Dr. Heinrich. I have no complaints about her demeanor, expertise, or compassion. My only issue previously mentioned is that for the mental health recommendation, I would have wanted that discussed privately since we cannot afford therapy, nor do I really feel it's necessary. MDs in general have a lack of awareness when it comes to cost of care, procedures, etc. Options are limited for the working middle class.
- February 20, 2023 Exelente!
- February 11, 2023 Dr. Heinrich was my pediatrician growing up and now she is my son’s. I have personal experience being her patient and know he will be very well taken care of and listened to. I’m very grateful for her care, you can tell she is passionate about her field.
- February 8, 2023 She always nice, friendly, knowledgeable she is the best!
- February 3, 2023 Excelente pediatra
- January 31, 2023 Una excelente pediatra te habla con amabilidad y claridad sobre tu hij@
- January 27, 2023 Bueno me encanta ir me siento bien cómoda y agradezco que siempre sean muy amables son los mejores
- January 22, 2023 She was polite and caring, as always. The BEST pediatrician, ever!
- January 20, 2023 I highly recommend Dr. Heireich as a physician. She listens to her patients and gives them the time and attention needed .
- January 11, 2023 Dr. Heinrich is a fantastic physician. She is very knowledgeable I trust her opinions. She and her nursing staff are very friendly and approachable. I would highly recommend her.
- January 4, 2023 She is the best.
- December 31, 2022 Exelente. Doctora. Estoy. My. Satisfecha. Por. Mi. Sijo. Siempre. La. Mejor. Atenci??n.
- December 15, 2022 Very caring and thoughtful with her words and explanations. Truly an excellent doctor.
- December 13, 2022 No hay palabras para agradecer a la doctora Marcela Heinrich por todas las atenciones que tiene para con mis hijos siempre preocupa y atenta con cada uno de ellos.Gracias por todas sus atenciones doctora.
Locations
Hours of Operation
Mon to Fri: 8 a.m. - 5 p.m.
Sat: 8:30 a.m. - 12:30 p.m.*
*By appointment only
Credentials
Education
- MD, Wake Forest School of Medicine, 1996
Internship
- Pediatrics, Wake Forest Baptist Medical Center, 1997
Residency
- Wake Forest Baptist Medical Center, 1997
- Pediatrics, Wake Forest Baptist Medical Center, 1999
- Wake Forest Baptist Medical Center, 1999
Board Certifications
- American Board of Pediatrics, Pediatrics
Positions
- Physician - Wake Forest Health Network
Insurance
This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.
Due to the different physician groups and hospitals within the Wake Forest Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.
If you don’t see your plan or you have questions, please call our Customer Service Center at 877-938-7497. We will do our best to work with you and your plan.
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC -Not Contracted, very low to no volume for facility and/or CHC
Wake Forest Baptist Health Managed Care/MA Contracts - January2022
AETNA CONNECTED ACA/Exchange: Accepted at all locations
AETNA (PPO & HMO): Accepted at all locations
AETNA MEDICARE: Accepted at all locations
AETNA WHOLE HEALTH: Accepted at all locations
ALIGNMENT HEALTHCARE MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and Wilkes (not applicable to services provided at High Point)
AMBETTER OF NC: Accepted at all locations
AMERIHEALTH CARITAS NEXT ACA/Exchange: Accepted at all locations
APEX MEDICARE ADVANTAGE: Accepted at all locations
BCBSNC (PPO & HMO): Accepted at all locations
BCBS HIGH PERFORMANCE (NATIONAL NETWORK): Accepted at all locations
BLUE LOCAL (WFBH INDIVIDUAL & WFBH X_Group): Accepted at all locations
BLUE MEDICARE: Accepted at all locations
BLUE VALUE: Accepted at all locations
CAROLINA BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
CIGNA: Accepted at all locations
CIGNA BEHAVIORAL HEALTH: Accepted at NCBH and High Point (not applicable to services provided at Davie, LMC, CHC and Wilkes)
CIGNA HEALTHSPRING MEDICARE ADVANTAGE: Accepted at WFUHS, NCBH, Davie, LMC, CHC and High Point (not applicable to services provided at Wilkes)
CIGNA LIFESOURCE (TRANSPLANTS): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
COVENTRY/WELLPATH: Accepted at all locations
CRESCENT PPO (ASHEVILLE): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
DEVOTED HEALTH: Accepted at all locations
DIRECT NET: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not contracted, very low to no volume for CHC)
FIRST HEALTH (COVENTRY): Accepted at all locations
FIRSTCAROLINACARE (PINEHURST, NC): Accepted at NCBH (not contracted, very low to no volume for WFUHS, Davie, LMC, CHC, Wilkes and High Point)
GATEWAY HEALTH ALLIANCE (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
GOLDEN RULE INS (UNITED): Accepted at all locations
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE): Accepted at WFUHS, NCBH and LMC (not contracted, very low to no volume for Davie, CHC, Wilkes and High Point)
HEALTHTEAM ADVANTAGE: Accepted at all locations
HUMANA CHOICECARE: Accepted at all locations
HUMANA MEDICARE ADVANTAGE: Accepted at all locations
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
MAGELLAN (BEHAVIORAL HEALTH): Accepted at WFUHS, NCBH and CHC (not applicable to services provided at Davie, LMC, Wilkes and High Point)
MEDCOST: Accepted at all locations
MEDCOST ULTRA: Accepted at WFUHS, NCBH, Davie, LMC, Wilkes and High Point (not applicable at CHC)
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY): Accepted at WFUHS and NCBH (not applicable to services provided at Davie, LMC, CHC, Wilkes and High Point)
PREFERRED CARE OF VA INC: Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY): Accepted at WFUHS, NCBH, Davie and CHC (not contracted, very low to no volume for LMC, Wilkes and High Point)
TWIN COUNTY (VIRGINIA): Accepted at WFUHS and NCBH (not contracted, very low to no volume for Davie, LMC, CHC, Wilkes and High Point)
UNITED BEHAVIORAL HEALTH: Accepted at WFUHS, NCBH, CHC and High Point (not applicable to services provided at Davie, LMC and Wilkes)
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY): Accepted at WFUHS (not applicable for services provided at NCBH, Davie, LMC, CHC, Wilkes and High Point)
UNITED HEALTHCARE: Accepted at all locations
UNITED HEALTHCARE ESSENTIALS ACA/EXCHANGE: Accepted at all locations
UNITED HEALTHCARE MEDICARE: Accepted at all locations
VA CCN: Accepted at all locations
WELLCARE: Accepted at all locations
WELLPATH (COVENTRY): Accepted at all locations
Key
WFUHS - Wake Forest University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
HPR- High Point Regional
N/A - Not applicable to services provided at facility and/or CHC
NC - Not Contracted, very low to no volume for facility and/or CHC