Take steps now to help protect your coverage
Beginning in 2027, some Medicaid members may be asked to complete additional eligibility reviews, provide updated information or meet new requirements to keep their coverage. If any action is needed, your state Medicaid agency will contact you directly with instructions.
Expected changes include:
- New work and community engagement requirements for some adults ages 19-64, with exemptions for certain individuals, including those with disabilities or medical frailty. Understanding whether you qualify for an exemption can help you protect your coverage.
- More frequent eligibility reviews, with some Medicaid members required to verify eligibility every six months instead of annually.
- Additional documentation or verification requirements from state Medicaid agencies.
Some patients may lose Medicaid coverage if they miss renewal deadlines or do not respond to requests from their state.
Call 800-888-3081What you can do now
These changes are expected to begin in 2027, so now is the time to stay informed, keep your information up to date, and know where to turn for help.
- Keep your contact information current Make sure Medicaid has your current mailing address, phone number and email address.
- With an enhanced ePASS account, you can update your address and other information for Medicaid online without having to call or visit your local Department of Social Services (DSS) office. Sign up for an ePass account.
- Watch for important notices Pay attention to mail, email, text messages, and other communications from Medicaid.
- Respond quickly If your state Medicaid agency asks for information or documentation, respond as soon as possible to avoid delays or interruptions in coverage.
- Ask for help if needed If you have questions about your Medicaid coverage or need help understanding next steps, resources are available to assist you.
To find out if you are eligible or to apply, visit Medicaid.NC.gov.
What if I no longer qualify for Medicaid?
If you’re no longer eligible to receive Medicaid coverage, you can select a health plan through the Affordable Care Act’s Health Insurance Marketplace. Learn more about the Marketplace at healthcare.gov.
These are the health insurance plans offered through the health care marketplace that include Atrium Health Wake Forest Baptist:
- Ambetter of North Carolina (with Atrium Health)
- AmeriHealth Caritas Next
- Blue Advantage
- Blue Care
- Blue Local (with Atrium Health)
- Oscar Health
- UnitedHealthcare
See Atrium Health Wake Forest Baptist's Marketplace resources
Our financial advocates can help
If you have questions about Medicaid changes, call 800-888-3081.
If you have questions about Marketplace enrollment, our certified application counselors can help. Please call 866-988-0520.
How do I apply for Medicaid?
You have flexible options when applying for Medicaid. Choose the method that works best for you.
Online
Visit ePass and log in or create an account to apply.
By phone
Call your county’s Department of Social Services (DSS). Find your local agency online or by calling the NC Medicaid Contact Center at 888-245-0179.
By fax, mail or dropoff
Fill out a paper application and send it to or drop it off at your local DSS agency. Get a copy of the paper application.
In person
Apply in person at your local DSS. Call your local DSS if you cannot apply one of these ways.
Learn more about how to apply for NC Medicaid.
Need more help?
Contact your state Medicaid agency to update your information or learn more about your coverage requirements. Learn more at Medicaid.gov.