FAQ: Things to Know About North Carolina Managed Medicaid

What is changing and what does it mean for most Medicaid participants?

  • North Carolina is changing how it provides health insurance for most Medicaid participants. If you are eligible for Medicaid, the State is asking you to select a new health plan by September 13, 2019. 
  • There are four choices: AmeriHealth Caritas, Blue Cross Blue Shield Healthy Blue, United Healthcare, and WellCare. Each offers the same basic benefits.
  • Hospital and physician networks for each plan are still being finalized, and we can’t confirm yet which networks we will be part of.

When does open enrollment take place for NC Medicaid?

You may enroll in one of the four plans any time until September 13, 2019.

What plan should I choose to be sure I keep my doctor?

Wake Forest Baptist Health has not yet selected the plans it will participate in. If you select a plan now that doesn’t include Wake doctors, you are able change your plan until January 31, 2020.

How will I learn which plans Wake Forest Baptist Health is participating in?

Wake will inform you by mail and email (if available) when Wake Forest Baptist is added to any of the NC Medicaid health plans.

How do I change my plan if I find out my doctor is not included?

Call 1-833-870-5500 before January 31, 2020 to change your new plan.

When does the plan I select begin?

New plans take effect on November 1, 2019. Before then, you have access as usual to your Wake doctor.

How can I learn more about the plans?

Visit NCMedicaidPlans.gov  or to speak to an independent representative about any of the plans, call toll-free 1-833-870-5500.